MedStar Health: Primary Care at Fort Lincoln

"Thankful I could have a day of appointment today. Enjoyed interacting with Dr. Kureshi and all the office staff because they were pleasant and genuinely cared about my health concerns."

"Excellent experience! I love the fact there was so much uninterrupted attention given to me. And, I felt valued and heard. No awkward language barriers, I felt totally at ease. Also,for the first time in years there is an actual plan of action with regards to my health and wellness. And,best of all,my Doctor is a DO! I wasn't able to be adjusted that day due to my sinus issues but he has actually hours set aside every month for them! I'm thrilled!"

"Dr. Rubio has been great with my elderly mother. She is caring, professional, knowledgeable and attentive to my mother's needs. We trust her greatly. A plus is that she speaks Spanish so my mother can express herself without relying on me. My only issue with the office is that it can be challenging making future appointments since the appointment calendar only comes out 1 month ahead."

"Rude, unprofessional and disrespectful staff members. Waited 3 months to be seen, filled out paperwork provided all documentation and medical information prior to visit just to get here and deal with nonsense. When entered the facility staff was deeply immersed in conversations amongst themselves and on their cell phones and didn’t acknowledge me. I had to wait until they conversation amongst each other to be acknowledged and I had to ask them if I needed to fill out any additional paperwork. The intake nurse took me into a dirty room. She did not sanitize any part of the room or change the bedding. She just pulled a white sheet back and took the dirty pillow and placed it on top. The room in the facility was not clean and unkempt. While in the middle of the visit after explaining to several different staff members that I was here for a wellness visit and already had a PCP (the same thing I explained to the front desk when I made the appointment with them 3 MONTHS AGO) they came in with a form I apparently was supposed to have been given at check in by the front desk staff with one of the staff members who was sitting at the front desk on her phone when I initially entered the facility. When I was trying to speak the front desk rep/biller with neck braids kept cutting me off, speaking over me and yelling over me ever time I tried to speak. I had to ask her if I could speak without her interjecting and she didn’t allow that at all. Every time I spoke a few words she would interrupt and kept speaking over me. She was so unprofessional the doctor had to interject in the middle of our exchange and ask her to step out of the room. I was there for a hour and a half before they determined amongst themselves that I couldn’t be seen although they take my insurance. The senior doctor didn’t come in to issue an apology nothing. Just disrespect and a complete disregard for patients and people’s time. I’m grossly disturbed and frustrated that I took my day off of work and school to deal with this facility and their incompetence. Never again. The location is not run by professionals go elsewhere. The staff needs to be retrained promptly and staffed with people who are actually versed in their line of work, and who know how to conduct themselves like adults when at work or dealing with patients. NEVER EVER AGAIN!"