Privia Medical Group 11800 Sunrise Valley Drive, Reston, VA 20191

"I tried using portals when they first came out and they were terrible. I decided to try Privia's because I wanted my test results before my appointment. The portal didn't work. Want to know why peoples blood pressure is so high?"

"Stay away from provider that use Privia Medical group. The payments do not get sent to the doctors but rather to an overall medical group. Without your knowledge, they transfer money from one provider to another. The phone support is terrible as you can't get through waited on hold for 45 minutes without any indication of how long the hold will be. When you talk to the actual provider they can't help you because they didn't receive the payment and they didn't send the bill even though the providers name is on the check."

"They used to be good, but ever since covid started, it takes over two hours to get through to talk to an actual person."

"Since switching to Privia, there are now entirely new layers of administrative bureaucracy added to trying to see a doctor or even just to schedule an appointment. You can schedule an appt several days out only for the office to call you four hours before your appt and cancel it. Now you are encouraged to check in online, verify information by phone, and still told you must show up 20-30 minutes early before your appt to verify everything you just provided online and by phone. The office staff are nice enough but that doesn't excuse the office canceling an appt four hours ahead of time, when they had several days to figure that out."