Marquel Forbes: Allstate Insurance 1760 Reston Parkway, Reston, VA 20190

"Excellent support team"

"I am a customer of this agency since 2006 or maybe earlier with multiple cars and properties. The original owner Malan Chakraborty was excellent, and always on top of things. In event of an accident, I would definitely hear from her as soon as she know, she would call me every year to review the coverages, discuss possibilities of reducing my insurance bills. However now since the last 5 - 6 years, I have only talked to Marquel once or twice, there has been no annual reviews from their side, and I have initiated a couple but not initiated by the agency. Lorena O was good for some time, but lately I have been finding that their interest has dwindled. I had a total loss of my car this January, and not a call/text/email from the my insurance agent - very odd. Their paperwork has become cumbersome, can't their systems fill the forms and send it to just sign- are we in the 19th century that all the forms have to be filled up with the same information again and again? I would give you 2 Stars but giving you 3 because of the past positive experience. My suggestion to Marquel, I would love to remain with an agent who provides service, not just take business and forget. That's the reason I am paying premium for Allstate insurance. I hope this is a temporary phase and it would soon go."

"It doesn’t give discounts by the time you as a good driver with no accident or no Ticket"

"Excellent, efficient and very quick customer service. In my opinion, this agency really value its clients."

"Katie B really helped me out with my quote! She was instrumental in helping me get my rate down!"