Dyson Service Center

"I have been waiting to try and get my Dyson V1 service through the online site and finally I’m able to make it down to the service center in King of Prussia, although I waited about an hour and a half the technician was very nice and polite, and was able to assist me and not only that, but also gave me a brand new canister because mine was broken. Service day was very good."

"This place needs more help especially on weekends. They have 1 tech and two helpers with a self check-in. The two helpers run around like the chickens without heads and the tech is so overwhelmed that they have a sign up saying it will take 4 weeks to get to it, even to diagnose. I came there just to pick up my air purifier (not to do anything else) and I had to wait 30 minutes because there was no one in the reception/loddy area. My $600 air purifier crapped out so expected more of Dyson, a luxury brand at the very minimum good customer service. Will have to think twice on the next Dyson product I want to buy."

"My 1 year old Dyson dropped and the latch that attaches the canister broke. I called Dyson to find out how much it would be to repair/replace the button I called multiple times, but no one picked up. Left voicemails, but no one called back. finally went to store with my vacuum and waited an hour to speak with a technician. A lady came after I had been there for 40 minutes and they helped her before me. Once they were done with her they looked at my vacuum and told me that it would be about $350 to fix. They offered me a new one with a trade-in for about $450 which was about $50 more than I could've gotten on their website without a trade-in. The website states a 20% owner loyalty discount. I asked for that but they wouldn't give it to me. Entire process took about an hour and a half. I'll probably buy a shark next time"

"First time at this store and received awesome service from Karen. Karen took her time to explain to me about the item that I've brought in for repair. With her friendly and helpful service, i ended up buying two extra vacuums that i wasn't planning to buy. Will definitely return to this store when I'm due for my dyson check up and when I'm looking to get new/replacement items. Thanks Karen for all your help... Hope you see you there when i get back again."

"We had a great experience at this Dyson store. Our associate, Karen was super knowledgeable fixed our issue right away and taught us how to take great care of our new vacuum. We were there for less than 30 minutes. The check in process was quick, you do it on your phone. There are no numbers, you go based on the order you came in. I was avoiding going, but now that I know it was easy, I know it's ok to come and get my issues resolved. Especially if it's in warranty. Very satisfied!"