Williams-Sonoma

"We've shopped here for years and purchased a Christmas Stolen only to have our son bring one to us from a Canadian German bakery days later. Since we didn't want two, we tried to return to the King of Prussia store before Christmas and were told food items were not returnable. Unopened food items are returnable at other stores and there are no signs mentioning this in the store nor do they inform you at the cash register. Had we known, we would have called our son beforehand to prevent this duplication. Our stolen cost more than $42 and we had no use for it. These store policies are fine, unless they're not made public. The main office said it's up to stores and this store manager wouldn't budge. No more shopping here for us."

"Only reason it’s getting 2 stars is because I love Williams Sonoma outside of my past experience. This review specifically pertains to the KoP location. Purchased a coffee machine as an upgrade to our old one. Was not happy with it. Just wasn’t what we were expecting. Decided to stick with our old machine. The return policy clearly states if you’re unhappy with a purchase for any reason just bring it back. Packed everything up and when I attempted to return, was denied due to it being used and they “no longer do buy to try”. We weren’t buying to try. We were buying to keep but were unhappy with it. Called customer service and they happily took it back and were also confused why the store would accept return. Cost me money to properly package up and ship back as well. Maybe the store employees can reread the return policy."

"Made a quick stop in today for a Mother’s Day gift. The staff was excellent. They were very willing to help and knowledgeable. Customer service is a dying art most places, but not here. Highly recommend."

"Williams-Sonoma is one of those stores I hope never closes. It’s such a nice place to shop and there is always something new and fun to discover. The bunny pepper mill for Easter?! Just awesome. The Easter candies and treats are so beautifully packaged and reliably high quality. The bakeware and cookware is high end, great quality brands, and also very attractive. The only complaint I have is it is expensive and they rarely do discounts so if you are looking for a bargain, this is not the place to shop."