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Pottery Barn
160 North Gulph Road, King of Prussia, Pennsylvania, United States
About the Pottery Barn
Pottery Barn is a renowned furniture and home goods store located at 160 North Gulph Road in King of Prussia, Pennsylvania. Known for its high-quality, stylish and timeless furniture pieces, Pottery Barn offers a wide range of home decor items, bedding, lighting, and accessories to help customers create a warm and inviting living space. With a reputation for excellent customer service and a commitment to providing top-notch products, Pottery Barn is a go-to destination for those looking to elevate their home decor.
Photos of Pottery Barn
160 N Gulph Rd Ste 6129, King of Prussia, PA 19406, United States
Opening hours of Pottery Barn
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Pottery Barn
"I recently had a very disappointing experience at the Pottery Barn in King of Prussia mall. The service was absolutely terrible. As soon as I walked in the door, none of the staff bothered to acknowledge me or offer any assistance. It was as if I was invisible. To make matters worse, there was one lady who was clearly on her phone for nearly 10 minutes. She looked me in the face multiple times but didn't even bother to ask if I needed help. I came to this store specifically to purchase a table that I had just been told was out of stock at the Pottery Barn in Glen Mills. The staff in Glen Mills suggested I try the King of Prussia store, so that's where I went. I was shocked by the lack of customer service I received. No greetings, no one paying attention to customers, everyone seemed to be on their own time and engaged in personal conversations. The lady who was supposed to be in charge of the table I wanted even stayed on the phone after she finished her call, looked at me, and then walked away without even acknowledging my presence. This level of customer service is completely unacceptable, and I strongly advise against anyone visiting this store. My visit took place on Tuesday, January 9, 2020, at around 3:50 pm. I hope that the management of Pottery Barn takes this feedback seriously and makes the necessary improvements to ensure that future customers do not have to endure such a disappointing experience."
"Great experience and absolutely beautiful furniture! Linda, one of the designers here, was extremely helpful in measuring everything during her in home visit and did a great job recommending the designs for our dining room. We would be reaching out again soon for more products and to get her to design three more rooms for us. The delivery was fast and the installation was quick and efficient. Highly recommend this location and also the designer! Thank you."
"The customer service used to be pristine. I find when calling to schedule an appointment, inquiring about an issue the staff is less than customer service focused in handling the customer. I’ve been told they are busy and unable to interact with the phone call . This is the second York couch we have had an issue with. It’s a shame. Pottery Barn used to be the best."
"Absolutely awful customer service. For such a price points you would think the customer service would be better. Nope. Nickel and dimed over every little thing and shipping fees are out of control. I will buy all things now from Amazon."
"Absolute terrible quality. We ordered a custom Carmel couch and ottoman that took over two months to receive. Black scuffing and marks left on the back. The ottoman looked like something a 5 year old made. Cheap and terrible experience!!"
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