UPS Customer Center

"I’ve always had great experiences with our UPS store .. delivery and dropping off packages!"

"Been told for 4 days now that my packages. was out for delivery. Now they've got 3 and seem to refuse to deliver or drop off so I can pick up. Customer service is horrible. Can't hear or understand them"

"Poor customer service. Was told they could scan a package after driving there from another location that they would be able to just to find out they couldn't. 30 minutes to get there just to get nothing done."

"I live on the outskirts of Meadville and every time I schedule a package pickup they never knock on my door. They just leave a label and leave. Then I have to take my package 2 miles into town to a drop off box. I don't drive wich is why I schedule pickups and deliveries. I don't understand how hard is it to knock on a door. Please do better"

"This has been the single-worst shipping experience in my life. On June 3 2021 my wife and I shipped a package to the Netherlands, which came to $344. There was no invoice or packing slip but the woman who worked there said the printer was down and she would print it out and ship it, so we left. But she never did, and then our nightmare began. We got a phone message saying our package would be abandoned if we didn't send an email clearing things up. My wife did so that evening, sending all the info they asked for. Didn't matter, the package came back to us the next day. And, now, as of September 8 2021, THERE HAS STILL BEEN NO REFUND, and we have spent OVER 25 HOURS TRYING TO GET A REFUND. We paid 344 bucks to have a box passed back to us, due to no fault of our own. When we called UPS on Baco road, they told us to call corporate. When we called corporate, they told us to call Baco road. I've called Matt Thompson, the manager of the Meadville and Franklin depots, and got a 'the check's in the mail' response AT LEAST FIVE TIMES. He has recently stopped answering my calls, and the voice mailbox is either conveniently full or not set up. I just called the general UPS number today and after waiting a long time and talking to people, I was hung up on. Matt Thompson is unwilling or unable to give us a refund, and this is completely ridiculous. I'm about to go to the police and/or small claims court, as this seems to be a criminal enterprise. DO NOT SHIP ANYTHING WITH THESE PEOPLE. I could revise or delete this review if it gets resolved soon, maybe it will help. Probably not. UPS, and this location, seem to be criminally incompetent."