The Home Depot

"I ordered online, and they are fast at getting it ready. They will help you load if needed."

"I ordered a new electrical panel that needed to be brought from another store and a RYOBI ONE+ HP 18V Brushless Cordless Compact 3/8 in. Right Angle Drill that stated it was available in store that I planned to pick up then return home to continue working on my project. I paid with several home Depot gift cards and waited for the pick up notification. Turns out though, that the right angle drill was not actually in stock. After trying to figure out what to do and finding out there was no way to just transfer or retrieve a different drill from a different store, they cancelled my order and told me I need to come into the store to get store credit since I bought it with gift cards. So I went in expecting to get my credit back then drive half an hour out of my way to another home depot in order to get the drill I need to finish my project. When I get there I'm told there's no way they can get me my credit yet do to processing the other parts on my order not being finished. And that I should go home and fish my used gift cards out of the trash in case the funds go back to the cards I used. But they won't know whether the funds will go back to my used cards or if I'll have to come back in, most likely tomorrow when the order might have finished processing, to get the credit from them personally. So I end up driving in after being told to come to the store to get the credit back, find out it's not gonna happen, leave to wait for a phone call most likely a day away, and still no drill to use for my project. I'm beyond irrate. I feel like there should have been an easier, and quicker way to deal with this, without jerking me around and leaving me in Limbo."

"If I could give a zero, I would. My daughter and son-in-law chose flooring, had the guys measure, and contacted the store when they received the email to set up an install date. Called 4 times on Saturday and never spoke to flooring and each time the call looped around to an operator and then were hung up on. They gave up on that process. My son-in-law went on Monday to pick up the flooring, pay for it and schedule the install. He was in the store 2 hours. Heard a never ending flow of excuses including of course, they just got a new system and they couldn’t process the order because some of the order was on special order and some was in stock. It couldn’t be separated on the computer under their new system. He spoke to the flooring department, manager, and supervisor. He left with nothing after making a special trip. My daughter called the next morning and got nowhere with the Meadville Home Depot. They cancelled the order. If Home Depot doesn’t care about a $5,000 order slipping away, what kind of service will you get buying even a ceiling fan? Our country’s customer service has gone down the toilet."

"Heather was extremely polite and most helpful. I wheeled a floor model tool chest to the register to get pricing . She took additional money off due to the cabinet not locking and a small dent . It saved me money and she was just so happy to assist . She even apologized for other customers who were not so patient. I am glad to call Meadville Home Depot my go to store and with employees like Heather , you will always keep customers returning ."

"Went this morning found out veterans only get 400 a year in discounts. I have not reached that yet anyway so then they said some things don't get discounted. So I spent 700 and got 5 dollars off. With very rude people. Last time I will go there. Always an excuse. Nothing but bad experiences every time I go there."