Best Buy 3100 14th Street Northwest, Washington, District of Columbia 20010

"I went to Bestbuy to buy a usb-c cable. I met Saadia who was very kind and professional. Saadia helped me regarding this great membership called my bestbuy plus. I purched an iPad pro and magic keyboard and was able to save $117. Thank you Saadia. Excellent customer service."

"Very fast service, Deonte helped me and explained everything I needed to know about the product I was buying and even helped me apply it. (I was buying a screen protector). He even helped get the correct one after accidentally getting the incorrect one."

"The most bad customer service experience ever had at this store because the lady who was working by the exit door and check the receipt while leaving. I have lost my wallet and had to come back just to ask if she could look out for me at the camera just incase to make sure if I left it by the cash register. She was very rude and won’t even want to talk to me and act like serving other customers on the other side. I waited so long even the security asked her to come and help me. From the long distance, she said there is nothing she could do about it. After waiting so long I had to go and ask again. She was very mad and told me to wait and keep asking other customers to come on her side for checkout. Finally, I had to find the manager and begged for help. He was really helpful and helped me. However, I don’t see the reason why being mad and so rude since I was the one lost my wallet and needed help so bad. What is the meaning of customer service?I was polite when I asked and waited so long. Acting that way since I spent money and asked just very simple help at the store I do not deserve treated that way. I am so sorry and I hope the managers could do something about it not happening again to other customers."

"Customer service I experienced was terrible. I was ready to buy a laptop but the sales guy was so rude I decided to go elsewhere. I’ll NEVER buy anything from there even though I live close. I’m sure they have some decent staff but the guy I encountered ruined it for me. What he doesn’t get is his job is to sell and make customers want to come back so the location stays open and Best Buy (his employer) profits. Duh…"

"Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit."