Lowe's Home Improvement

"They don’t answer the phone. They pick up and put you on hold. I tried calling this store for two days and still havent gotten anyone. This happened yesterday 1/31/24 and today 2/1/24 at 3:51 pm. So whoever on the phones don’t want to be there and is hurting your business. I had a simple question yet no one picked up! This is ridiculous. I’ve called several times and it rings for about 6-7 minutes then you get out on hold for another 10. They pick up and put you back on hold then hang up! This is the 2nd time this has happened and the other time I got two ppl who didn’t know anything. What if I was calling for an emergency for another employee or someone from corporate? This is beyond unprofessional and they keep doing it."

"I'm updating this review to reflect that the help I did eventually get was good, and I received an apology acknowledging that I was unreasonably instructed to wait several times when there was no one coming to meet me. Below is that experience. Total time from asking for help until getting help: one hour two minutes... I've been to the store four or five dozen times; this is the most convenient box store for me to visit. I'm leaving a review today because I walked in and three different employees said hello to me, which was quite nice. But I'm here to get some items. And while I'm here, I need to get some boards ripped. I go up to the pro desk and ask for help. The guy looks me right in the face and says he'll call back the guy. He didn't do anything, not at his head and fell asleep. I asked if there was a cart that I could get for wood. He said I had to go outside and get one. So walked into the middle of the parking lot and got one and wheeled back in, and ask the guy what was the name of the guy I should be looking for. He told me and I came to the back. No one here. I proceed to go up to the front two more times and ask different people to send back the person to the wood cutting station. No one comes. Call the front of the store. Tell the person that I've been here for a while and that I've gone up to the front three times without any help. He's quite a bit more helpful, but ends up hanging up on me. I hear a call go out over the intercom for somebody to come back and help it would. Here I am another 15 minutes later still without anybody helping. And so goes my four to five dozen trips here. That was the only exception I found is during the Christmas season, there's always someone helpful out on the side to cut the base off a Christmas tree."

"My name is Meredith and I stopped by Lowers to grab some products to repair some drywall. This has been one of the best customer service experiences I've ever experienced. Rosie (Customer Service Desk Professional) greeted me with friendly smiles, professionalism and extremely prompt amazing service! She ensured I had everything I needed for the repair and encouraged me that my project would go well and it did. Her dedication to excellent customer service and professionalism is second to none and reflects great credit upon herself and the Lowes brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Rosie (Customer Service Desk Professional) deserves a big raise and the biggest recognition/honorable mention for her amazing friendly service, attentiveness and professionalism. Thanks Lowes for hiring this jewel of an employee to represent your magnificent business! :o)"

"Superb staff & the people service was excellent! Keep up the good work! My pre-order took a little more time & attention to fulfill, as my items were bundled high up on a pallete on the very top shelf. After Forklift & Safety procedures were put in place, I got my much needed items. Nobody got hurt. I was a happy customer. It was a good day. Thanks guys!"

"The customer service was terrible when I had a problem - I won't be ordering anything for delivery from Lowe's again. I ordered a dehumidifier for delivery. When a completely different item arrived (see photo - not even a different dehumidifier), I called customer service to fix the problem, assuming they would just send the right item immediately and send a return packing label. Instead, they wanted me to return the wrong item to a store and wouldn't send me the correct item until they had the wrong one back. I had to ask for a manager before they finally agreed to send a return label. Even then, they wouldn't send the correct item until they got the return. When they did get the return, they didn't ship the correct item, instead they refunded my card. Complete waste of my time without anything from customer service to make up for it."