Best Buy

"Great best buy. The security guard at the front is super fun. Also the parking lot is so great it's slightly angled and kinda makes walking into the best buy ominous. Good workers and has good products. I haven't seen the bathrooms yet I hope there good the chipotle near there is scrumptious"

"The installation process has been a nightmare. There were a number of extra accessories that were sold to us that was not needed during the actual installation. The installation team was horrible. It's been a week since we've gotten our washer and dryer and we're still not able to use either one. There have been 3 teams out to the house and it's still not done. The first team delivered the new washer and dryer and hauled away the old washer and dryer. He said he could not switch the door opening side because it didn't show on the work order, that he's not able to do it because it's a different person that does this part, and that we needed to go back into the store. We went back into the store to return the unused and unneeded accessories and inquired about switching the door opening side. During the sale, we had spoken with the associate and he assured us that the installation team would be able to switch the side for the door opening for both washer and dryer. We explicitly went over this detail because of the configuration of our laundry room, we wanted it the same way for the new washer and dryer. Nevertheless, during our second store visit, we went ahead and paid a second time for the door opening to be switched. The new associate was the supervisor on duty said he looked up the washer and dryer we had purchased and that switching the door opening side was possible for both the washer and dryer. The second team came out to switch the door. He said he can only switch the door for the dryer, not the washer. And that the best way to handle this was to use a longer cord for the dryer and flip the position of the washer and dryer in the laundry room. We had no choice; we said okay and waited for the third team. The third team said they cannot switch the door at all. He went and got a longer cord, installed the longer cord, and then all of a sudden says 'Oh this is the wrong outlet for a dryer. The outlet is meant for a range, not a dryer.' I asked him to put the other cord back so that we can at least use the washer and dryer for the weekend. He refused to put the old cord back and I asked him to leave my house. We are now a full week without a washer and dryer that's working. The laundry is piling up. We emptied out the area around the washer and dryer so that it's easy for the installation team to haul away the old washer and dryer and install the new one so we have contents of our laundry room in another area of the house. I am frustrated beyond belief. Oh and here's the cherry on top of it all, I called Best Buy Customer Service when the third installation team left and I STILL HAVE NOT RECIEVED A CALL BACK. I had gotten some appliances in the past from Best Buy and had a good experience so we went with Best Buy this time around too. This has been a dreadful experience and I highly doubt that I will be rendering services from Best Buy moving forward."

"I went to this location because I had purchased an Open Box LG Oled tv from BB and the remote was not sanitized with stuck buttons. I called customer service and they asked me to head to the nearest store to see if they could replace or clean it up. I went to this location and I was greeted at the front door. Stated my problem and they directed me to the back support desk by the TVs. This is where things really went south. The middle aged gentleman with glasses did not listen to me for 5 seconds before telling me I had to go back to the store I bought it. I told him the front door and customer service online directed me to any store to either get the remote swapped or cleaned. He kept on saying you have to return to the store you bought it to get help. I Immediately asked for a supervisor and eventually he flagged down someone else to help. This younger gentleman immediately grabbed my remote went to the back found a replacement for me. The original guy had the audacity to tell me that I was lucky they had one. I can’t believe this guy works in customer service. I would never return to this store due to this terrible attitude."

"When my old external hard disk wouldn't power up, I thought it was most likely the adapter, so I went to Micro Center to do a quick check and get a new adapter. However, I was told that I would have to pay $50 for a simple check to see if I could just plug in a new adapter, and if it wasn't the adapter, I would have to pay another $150 to have it repaired. If they couldn't fix it, they said they would have to do forensics, which would cost more. It doesn't make sense to me to pay a flat $50 fee for a service that doesn't differentiate between the time or effort required to fix it, or how difficult it is to fix it, and then charge me a one-time fee for the service. So, instead of taking it in for repair, I took a chance and went to Best Buy and asked the Geek Squad. This was where I experienced the most reasonable customer service. After listening to my explanation, Alioune, service rerentative at the front desk, quickly understood the problem I was having with the adapter, checked it out, and immediately told me how to fix it. I asked if I could just replace the adapter with a new one, and he kindly walked me over to the shelf of new adapters and recommended one. I switched to the new adapter he recommended, and the problem was easily resolved. Alioune, the employee, was very friendly, understood exactly what my problem was, and provided me with a very satisfactory service. It was a truly unparalleled customer service experience, and I want to thank Best Buy for having such a friendly staff and Geek Squad system."

"20231021 The delivery guys are so much nicer than the last crew from 10 years ago. One of the guys ran the washer and dryer and gave me a quick overview of the displays. That was helpful. 20231017 Last min shopping for a new washer and dryer. Fady, sales consultant, assisted me. He was very friendly and helpful. I was able to take my time, and Fady answered all my questions, and was honest with me if he didn't know the answer, which I really appreciate. He offered me some deals that would provide me with additional benefits and/or savings. He never pushed me to buy something I didn't want. He provided info I needed to make my decision. It was a stressful shopping experience. Highly recommend, Fady. I always have a great experience shopping at Best Buy. This time I came to return something. I didn't know where to go and headed toward customer service. An employee must have noticed that I was unsure if I went to the right counter. He asked if I was returning something and pointed me to pick up to do my return. When I got to the pick up counter, a check out cashier was available and he helped me with my return. It was completely so fast that I was out the door. A few weeks ago, I did a last minute curbside pickup at 10 am because the store wasn't opening until 11. I did a last minute change from in store to curbside when I got there at 10. In a few minute, a young man brought my purchase out. So fast and convenient!!"