AutoZone Auto Parts

"Don't deal here very dishonest store and employees. Grandson went to buy a water pump at this location. He used his debit card. They said the transaction didn't go through. In fact it did. When he called his bank they said it went through. He went back to the store and the employee heard his bank tell him the transaction went through on the banks end they still wouldn't give him his money back or the part. Autozone lost several Customers for this ignorance including myself and I'm retired Mechanic. Most of their stuff is junk anyway. I already won't use their ignition parts they don't hold up !!!"

"Zero stars should be an option. Store 4654 located at 3050 Carlisle Rd Dover PA. We went for a battery for my Dodge Charger, after five years the original Mopar one finally died. The Duralast battery they sold us lasted just over a year. When they tested the battery they said it had dead cells so, they replaced it. This second one lasted just over two years & So we went back to exchange this one and they told us the warranty had just expired, so we had to pay for a new one even though after they tested it they determined this battery was also bad. The new one we bought lasted exactly 37 days so, thinking it must be something with my car draining the batteries we finally took it to a Dodge dealership to have them run diagnostics on the car and then the battery. They tested the alternator for proper voltage & Amperage, & diode function to make sure it was not the car damaging the battery. Performed Parasitic draw test to verify that was not the reason for the battery discharge. The battery simply will not hold a charge. So needing to be able to drive my car for more than a month at a time without having to replace my battery; we had them install a Mopar battery that actually works. We took the Duralast back to the point of sale and asked for a refund since they sold us ANOTHER bad battery. They told us they could only exchange it because it had been installed in my car. Even after we showed the diagnostics proof that the battery was bad & they had sold us a bad product AGAIN they wouldn't refund the money. We asked for the manager & he refused to come to speak with us. He told the cashier to tell us to write the district manager's number down off of the sign hanging on the wall & call Josh. That employee & his associate just stood there laughing when I asked if they had a card with the name & number on it. He told me no, I had to get the necessary information from the sign on the wall. This company is selling faulty parts then refusing to refund the customers money. The customer service was insulting & they attempted to belittle us with their childish behavior. We will never be stepping foot in an AutoZone again. In the end paying dealership prices ended up being cheaper, the Mopar parts are reliable, the service members are respectful and actually have automotive knowledge. If you want reliable car parts beyond wiper blades or floormats shop elsewhere."

"All the employees have been very considerate and helpful. I've been there twice, once to purchase a battery and then to bring back the dead one. While there I got windshield wipers. A young man named Zach helped me and he even installed them for me! The whole experience was really good and the battery got my 97 Caravan running again!"

"Need a boat battery!?? Talk to Keenan at Autozone. Talk about an amazing experience! Our trolling motor died and needed a new one to go fishing at Pinchot. Keenan was so helpful in getting the batteries, helping install and taking back the old at a good price. Keenan, you deserve a raise for your awesome customer experience! Thank you!"

"Only ever been here two times but Adam has been the most helpful associate I have come across in any store. The man deserves a lunch or some form of appreciation. Thank you again, Adam!"