Family First Health Hanover Center - Medical

"Receptionist staff are always rude, dr. Sentara “missed” a cavities I had on a tooth, completed my fill there and the tooth now needs yet another fill because it wasn’t filled properly. They made excuses for this left and right. Ask to switch dentist and they’ll tell you they won’t let you do that because their availability is very tight. You got a tooth that hurts and need to have a full done asap? Nope they’ll tell you, you can go to an emergency exam to get told what you need but that because of time they probably can’t do the fill, so try to make it to the time slot they give you and if you get an infection by that time then you’ll need antibiotics and then they’ll probably tell you, you need to get it taken care of else where by that point. This place is a joke. 1000% avoid this place at all costs if you want to feel properly taken care of. On top of it all I am late in my pregnancy so there’s no consideration in their end for the risks of a tooth infection during pregnancy."

"I left this place for multiple reasons. First, the office staff are unfriendly and rude. I mentioned it multiple times and the behavior continued with the same people. I honestly think they are racist because I have seen the same negative attitude and rudeness directed at other whites when I listen to their interactions in the waiting room. If you are not white, they do a total 180 and they are nice and friendly all of a sudden. That's racist behavior. When I chose to leave because they would not accommodate early appointments before 9AM any longer, Michelle argued with me that I never had an appointment before 9A. I had many at 8:15AM since 2017 when I started going there. Then when I switched to a different doctor, they refused my refills when I was in-between doctors. I had to call another Family First office to get a refill on a medication that I need to take daily. They immediately shut down the web portal so I would be unable to communicate with my doctor about said refill. I hope this place shuts down because they are failing in every aspect of patient care. I took this review from one star to two stars because Samantha Henry was the only saving grace at this total dump. She was a great doctor or nurser practitioner, can't recall her acronyms...so she saved this from being a 1-star review."

"Dr. Go and her nurses are completely useless. They are not attentive at all nor do they listen when the patient expresses concerns. The doctor never comes to the phone and if you leave a message you won’t hear from her nurses for days. Today I fired her as my doctor and took a trip to the hospital for help. Needless to say I’ve been admitted due to found abnormalities on EKG and bloodwork. Please spare yourself the stress, time, and agony. You’ve been warned!"

"The staff is always friendly and communicative. The doctors are very knowledgeable and service is usually very prompt. I highly recommend this place for your primary care."

"Dr Gallo is absolutely amazing!! First dentist I been to that didn't make me feel uncomfortable for all the work I need done. She also is the only dentist my daughter who is on the spectrum will tolerate. It's hard to get a appointment with this place but totally worth the wait if you get Dr Gallo"