Above & Beyond Family Dentistry

"Above and Beyond incompetent. I would like to mention that the front desk ladies have always been pleasant and helpful. The people running this place only care about $$$$ money, not their patients or customer satisfaction. They will do unnecessary xrays and then tell you it's not their job to know what your insurance should cover. Really? Shouldn't they know basic guidelines for common insurances? No? They can see your records. They should know if you recently had xrays in the past three years. I trusted them to know and not to offer me services that weren't covered when I go in for a routine cleaning. Every other dental facility I've been to knew. Also, the dental hygienist I saw was WAY too rough with the cleaning and flossing. Never had such an unpleasant cleaning experience. Won't be going back to this place. They won't get any additional business/ money from our family. I'm a VERY loyal customer and they lost us. Do not recommend. Do not patronize."

"If I could give this place no stars I would!!!! The manager and office ladies are rude and incompetent!!!! They scheduled appointments I was never aware of due to them not putting in my correct phone when I told them numerous times. They bill my insurance for services I never received. They are very unprofessional!!!!"

"This place does not live up to its name at all. The front receptionist was very nice and went above and beyond I believe her name was Ciara or something similar. Then I was taken back for my extractions and they were amazing the whole process was explained in great detail and you could tell the assistant really cared about me. The check out process was completely the opposite. She was rude and very demanding. I attempted to ask questions and money was demanded. They lost insurance and expected to pay even though it was covered. There was no reason to be rude and get an attitude when questions are being asked. Not professional at all and I would not recommend for oral surgery for any other reason other then the end process was unprofessional and ruined the whole experience whole here."

"I fully love how they welcome me and took care of what I needed excellent they even walked to the waiting room to see my 94 yr old mother was doing and the office was very clean"

"With our former dentist dropping Delta, we made an appointment with Above & Beyond, Penn St, Hanover who do accept it. They had been recommended by our former office. My wife provided all requisite info re. insurance, history, etc., mentioning that we were among the many Delta customers who had not received new membership cards in a long time. She was told they had what they needed and made an appointment for me a few weeks later. But when I arrived I was told I must provide my card or they would not see me. I was then told they would see what they could find out, but it seems someone lost the information my wife had previously provided. The very new employee tried to be helpful and was pleasant enough, but the result was a wasted morning altogether. The search for the new dentist continues. Above & Beyond may be the name, but I never got past the lobby."