KAY Jewelers,

11110 Mall Circle, Waldorf, MD 20603

"I love Kay Jewelers. Ms. Randa is also Absolutely the best. She always makes sure her customers are satisfied. Thank you!"

"I put 2 eco watches in for service and they came back working like a charm , thanks."

"Shopping at the Waldorf location has been amazing. The ladies are wonderful, professional, and have a great eye for helping me pick out some beautiful pieces. The manager, Ms. Donza is a very lovely woman. She is very professional and a sweetheart. She always greets me just as her staff. She can dress her butt off too! When I am in the mall to come to shop at other stores for other things, I stop by to say hello and to see how the ladies are doing. I get to hear about the promotions that the store is running, get a cleaning if needed, I am asked if I need to pay my bill. I do all those things in-store and there are times that I do pay my bill online. But Ms. Donza is so sweet and her team is so professional that I don’t mind driving to the mall to speak or see them. I have several pieces now since Ms. Donza started helping me. Before Ms. Donza started, I would come into the store look around and walk out without purchasing a thing. I would do my shopping at the Tanger outlet. Now I am shopping with Ms. Donza and team. My husband loves the team as well and has gifted some of the pieces I have eyed during my visits at the store. Thank you, Ms. Donza and Team for your continued professionalism, talent, and dedication."

"RANDA at the st. Charles Towne Center mall was awesome she helped me pick the perfect gift for my Husband."

"Response to Ms. Randa - Ms. Randa, I am well aware that you are NOT the store manager because I have asked Ms. Donza in store who the store manager is. Please do not give me mendacious statements. I would very much appreciate it if I can speak to someone higher than the store level. The racial profiling and discrimination I experienced at your store is unacceptable. I have been a regular customer and to be dissed by the store manager herself is a show of complete disregard and disrespect for your customers. I got looked at from head to toe and ignored but when a black couple walked in way after me, they got helped. Please stop the discrimination, it is 2023. I am actually a regular customer at this location due to the efficient and honest customer service I have received from the staff. However, a couple months ago, I walked in, and the person who looked at me from head to toe with a very agitated/mean demeanor "greeted" me. I waited patiently because I wanted to get my jewelry inspected and then cleaned for my annual inspection. I was rudely told that they only clean jewelry that is purchased from Kay's. Peace, I got that but my wedding set was purchased from that specific location. So I stand awkwardly as I wait, and someone walks in after me and got assisted on the spot. I asked if I can get some assistance and the response was either completely ignoring me or a rude, aggravated response. However, every time a customer of the same race as the person treating me this way walked in, they were welcomed and accommodated right away. I believe the person who treated me this way was the manager. I think her name is Donza. Very rude, harsh, abrasive demeanor towards customers who are not of her same race. On a separate occasion, I witnessed this person mistreat her employees by yelling at them and speaking to them in an unprofessional, almost ghetto tone, embarrassing them in front of customers. I wanted to purchase a watch but was turned off by what I witnessed and I ended up walking away. I witnessed this person belittle her staff. I am a customer, I should not witness this behavior at store front. I have refrained from coming to this location because I am not going to deal with the mistreatment I am receiving from this person. Nor will I support a business that cannot enforce basic human decency."