Anderson Buick GMC Service Center 10125 York Road, Cockeysville, MD 21030

"HORRIBLE EXPERIENCE.This place is terrible they pick and choose what they fix. I can't go too much further since I've retained a lawyer. I tried to give Tom Mostyn a chance to listen and see the evidence I had. That they broke my windshield saw and cleared permanent check engine light codes. That would come back on after getting the truck back. If you get a nice dashcam. You can set it up under clothes in the back. You can see and hear everything and how funny the tech thinks it was when he drove my vehicle through a construction zone. Because there's no other roads to test drive a vehicle. A $400 windshield will now cost them much more. Difficult to see but the crack had gone from 8" to 3' in less than 36 hours after picking up my truck."

"Such a great experience buying a Yukon from them. Chris was the best. No pressure salesman."

"Great"

"I purchased my Acadia from this Anderson’s location a few years ago and was having some issues with suspected brakes and rotors causing a strange noise. I asked that they diagnose the problem, described how and when the noise was heard, and then fix whatever they found. They replaced all the rotors. Within a day or two the sound was back. So I took my car to my local mechanic to see if he could figure it out. When he took one of the wheels off, parts fell out that had ruined the brand new rotor. My mechanic supposed that it had been made finger tight but never secured. He also said the brakes all needed replacing. Based on the age of the vehicle, I figured this anyway when I took it to Andersons (and the diagnostics they provided at earlier oil changes) but they didn’t replace them, causing the brand new rotors damage and I again had to replace them. My mechanic was incredulous that anyone would have left the brakes, it was obvious that they needed replacing. I called Anderson’s and spoke to a service manager, told him about what was found and let him know I was pretty disappointed. He agreed that sounded unacceptable and said he’d investigate and follow up with me. I’m guessing he found that there was no excuse for the horrible service, cause I never got a call back or apology (or offer of refund). Unfortunately, it wasn’t my first substandard experience, no where near as bad previously though, but it will be my last. Never going back."

"Got service on a vehicle there, Service center wasn't bad... staff was friendly and helpful. I do suggest making a video of what you want to explain so that they understand what you're describing is wrong..."