T-Mobile Authorized Retailer 2 Howard Street, Cumberland, MD 21502

"Went in to fix my bill with Jordan and Andrew, they both were great, extremely helpful and professional. Would highly recommend anyone who is looking for a cheap home internet to go to t-mobile."

"Dishonest people. They try to sell you the most expensive plans and actually told me I had to buy the screen protector and case from them! They told me it was a T-mobile policy! I left and called T-Mobile to confirm. It is not true. Go to the Lavale store or any other location."

"BEWARE AND RUN AS FAR AND AS FAST AS YOU CAN FROM THIS LOCATION! They will upcharge you and oversell you items without telling you. Then when you get your bill you find ALL THE EXTRAS. We were signed up for a phone line and didn’t even get a phone. Jordan and his accomplice will promise to FIX the issues and will never call you back. It has been 2 months now for us and we are still trying to “resolve” the issues they have caused us. GO ANYWHERE ELSE."

"LIES, LIES, LIES - Went here to get a new phone and was LIED to, so that they can make money. Which they were successful in doing. Been with them over 10 years and this is how they treat me. Avoid this store, avoid T-MOBILE, they are LIARS and THIEVES!! You’ve been warned."

"BEWARE OF THE UPSELL!!! Only get what you came in for and stick to your guns. They saw me coming a mile away and it’s taken me almost 2 months to clear everything up. I went in for 2 phone lines. That’s it. Jordan told me their internet would support a “work from home” bandwith. And I should purchase their package with phone/internet/ID tags… (The internet would drop either in the middle of a call (I’m a CSR) or it would drop if my computer was idle for more than 10 minutes. So I had to cancel and go back to my old internet provider if I wanted to keep my job). Also, he tried to upsell me Apple Watches. I was not interested and expressed my reasons why right then and there. Turns out, I was charged an extra $15 a month for the apple watch service! He went ahead and signed me up for the service anyway! And we had no apple watches. I had to call the customer service line on three separate occasions to get this all straightened out. As of today, I believe this is all squared away and I will only be charged for the phone lines I originally came in for… Use this as a cautionary tale- these salesmen are slippery! I am proof that if it looks too good to be true- IT IS!"