Vince

"Walked into the store with my girlfriend and the staff said hello and stayed behind the counter. It's cold today, so we're bundled up in cozy clothes. We literally heard the staff talking about us. Did we not look expensive enough? Extremely rude... we might have actually bought something."

"Bought a pair of shoes and the assistant gave me a worn one -the shoes base have very severe scratch, black stain and can’t be cleaned at all -probably a display pair. Do not come to this store for shopping if you absolutely have emergency need."

"Might be the worst customer service of all time. Several people walked in actively picking up merchandise and trying things on. They lost out on a shoe sale and a leather coat. Both associates stood behind the counter on their phones having a personal conversation and one of them even had AirPods in. For these price points you would expect to see better. I can imagine this location isn’t making any money."

"Customer service was lacking today. What's at the store for 5 minutes, about five salespeople standing around on their phones, and the most they said was hi. Polite but offered no assistance."

"I had a much different experience that others at this location. I drive in from Virginia even though Tysons is closer just because i get such great service at this store. I get excellent help and attention, good recommendations, and recently had brought back some pants to be repaired with no issues whatsoever. I highly recommend!"