Men's Wearhouse

"If you rent formal ware, make sure that you schedule pickup in time for this location to make adjustments or press the clothes. I arrived on a Wednesday, prior to my event Friday. The tuxedo had been dropped off-hangers into the bottom of the bag, which had been deliver to the location on Tuesday. Response that day "oh the hub often creates problems for us"; "no, Men's Warehouse does not give us staff to see if a rental needs pressing because it was mishandled", "Yes, we received it Tuesday, would have had time, but -- again -- we don't have staff to check things", "oh, come back on Friday, there is no one here to iron your rental" (implied "that is a woman's work, none of us here today, with no or low traffic, know how do do that. We are men.)"

"Customer service is terrible at this location. 2 weeks ago, my husband and I went to this location to rent a tuxedo for a party. At that moment, we had measurements done and we were able to check out the options and made our selection. For one of our rentals, 2 shirts were asked to be ordered because sometimes the collar can run big or small. We were told that this was possible and that everything will be taken care off. Today, we received a message that our order arrived and was ready for pickup. We arrived at the store and we were told to wait for someone to assist us and we waited. An associate came and without asking questions decided to try to take measurements. I kindly asked for him to stop and mentioned that we had a rental ready to be picked up but we wanted to try it before leaving the store. The associate asked for names and came back with our suits. After trying them, we noticed that one of the 2 shirts ordered was missing and wanted to inquire about this. The associates were extremely rude. They acted like if we were none existing, one of them got loud and even walked away while my husband was talking to them. Rude right? The second associate stated that he has been doing the job for “20 years” which is irrelevant to the conversation because nobody asked him for that information. We just asked about a second shirt that was ordered and payed for but not delivered. This does not end here, both associates proceeded to take care of other people when we were still waiting to be taken care off. At the end, we decided not to take one of the 2 suits and asked for a refund. We had to wait additional time because we were ignored completely, finally the refund was completed. CUSTOMER SERVICE SUCKS AT THIS LOCATION AND I WILL NOT BE RETURNING TO THIS STORE FOR FUTURE RENTALS."

"We visited this location as we had to rent a tux for a debut formal event and we were informed to come back in 15 minutes as the associate, who was the one we should see to do a tux rental, was on break. We left to get lunch then came back a half hour later to give time to the associate. We were told the manager, who is the associate overseeing the tux rentals, was in the back but will be right out. The associate at the front apologize and shared with us they were unable to assist us as it is a tux rental so we had to wait for their manager. After five mins or so, the associate checked back again and said the manager will be right out in 5 minutes. Five minutes later or so, and the other associate said they had two managers in and one was on break and the other was not available. They also do not know how long the other manager will be when we asked about timeframes. All the time we were there waiting, no associate even made an effort to show my son where the tuxes were or even have him try it on. We were the only customers in the store during this timeframe. Having worked in customer service and management, I completely understand things happen and associates/managers do need their breaks. Yet, when there are other associates available to assist (or engage us ) it is a concern that not one associate even engaged us except to let us know that the manager is not available. We had wanted to visit Men's Warehouse again for prom season but we may have to look elsewhere again."

"My fiance and I had a much better experience shopping here for a custom suit and rentals for our wedding than another Men's Wearhouse location we recently went to. We were greeted by the manager, Michael M., and explained what we were looking to get out of our visit and why we decided to try this location vs the other. He immediately stepped in to understand our vision for our wedding, and it was clear that he had helped many other grooms through what can be a very stressful process. But Michael handled each step with ease and guided us through all selections without a hitch. To Michael, thank you again for giving us the experience we were looking for. We walked away feeling more put together and very happy with the wedding attire inspiration you've helped us put together (see photos), and we can't wait to come back to this location."