Tory Burch 825 Dulaney Valley Road, Towson, MD 21204

"Customer service over the phone was extremely rude. I called about a purse I had asked to reserve and was told they have one but weren’t sure where it was. So I called back a few days later to check in and Antonio answered the phone and was extremely short and rude. He hung up on me after a “no we don’t have that here.” Before I could ask a question. They will not have my business!"

"My sales associate Jalen Perry is the best. He is knowledgeable, friendly and was very patient with me. I thoroughly enjoyed my 1st experience there and I look forward to returning soon."

"My visit today was PERFECT!! Jaylen helped me to exchange out a pair of Millers that I got for Christmas that I felt were way too wide on my slim foot. He did take the time to explain the differences in fit/style between the soft bottoms and the original hard bottoms. Since summer is basics over I wasn’t expecting a large variety in my size to be left. Without being prompted Jaylen came out of the back with 8 different styles all in my size. Who knew he was a mind reader too! We went through all the styles/colors together and he pointed out his faves. After going back for a second round, he suggested the patent leather chocolate brown for the upcoming Fall and I was in absolute agreement!! Jaylen was so personable super fun to talk to, based on his energy alone I’ll be back for him to help me purchase my next pair. Go check him out! The store per usual was very neat, clean and smelled good. All of the staff was welcoming and my experience there exceeded my expectations!"

"wonderful experience w Simone and Diana. Both were extremely helpful, even though I had come in for a return. Loved the styling advice and the extra tips about tory burch clothing they provided. thank you. i left the store feeling conflicted as this type of customer service makes a customer feel like they want to purchase things from the store... but I had not found something that I had liked. Would definitely recommend this store for anyone thining about this brand. really supportive group here!"

"Amazing location! Staff is always friendly when I come in. They have an amazing set up and clean store. I love this store and all the beautiful handbags they have. The staff always offers me a beverage and makes sure I am taken care of. Even during Covid the team is very attentive making sure there isn’t too many people in the store and they have set up sanitizer stands around the store. Makes me feel so comfortable when I go in."