Tory Burch Outlet

"Poor customer service. Be careful when u decide to return or exchange. Very racist. They treat brown skin differently from the white skin. Staff is not trained appropriately to convey the right message regarding return/ exchange policy. When I went to exchange on Day 15, one day after the end of their return policy, and they didn’t have anything good to exchange for, I was told , no worries, you can exchange anytime within the year. And I went back later to exchange, the manager very rude, mocking at me that they don’t return or exchange anything past 14 days. Horrible experience. Don’t go to Leesburg Tory Burch. Horrible collection to start with and worse customer service."

"No customer service. You would think walking into a brand that you more than likely will pay over $200 for an item, someone would assist you. The young ladies on staff were more concerned about how they looked in the mirror than helping suggest gifts. Disappointed, I walked into Coach, MK, and Burberry. All sales staff greeted and asked how they could help. Tory not a simple hello! I purchase at locations that at least greet and not have the staff looking in mirrors and not providing help."

"When my friend and I inquired about the price of a bag, the customer service representative was incredibly rude. It felt like she assumed we couldn't afford it and displayed a demeanor that came across as both rude and arrogant. I had a much more positive experience at the Coach and Kate Spade stores. The customer service there was excellent. Regardless of how many times my friend asked about prices, their staff was more than willing to assist and provide help. It was a refreshing change from the previous encounter and we happily bought some bags from there."

"I went to buy a pair of shoes for my sister’s birthday. My sis wears 6.5 and for my own shoes i have to get one size up. So I asked for size 7 in a shoes and the brought the wrong shoes every time to finally say we don't have it. So got another color in 7 and 6.5 in the one I really likes. The lady clearly knew that I am buying as gift and one will definitely come back. Asked for return policy she said 2 weeks which was shocking since most of retailers have 1 month. Anyway paid for both. The lady at the register also said 2 weeks to return and NOTHING ELSE. For sister size 7 worked better and knowing only 2 weeks to return i drove 20 mins to come back and return. Shockingly they said the item was a final sale and cant be returned. I kept saying not one soul informed me I was buying a clearance shoes and they assured me I can return as long as within 2 weeks. Finally they offered exchange right there and then and no store credit. The lady at register said oh the person who rang u up was new. Is that my problem if your training lacks. I don't blame her for being new but something as important as this one should have been mentioned. If I knew about it at that time I would never buy the shoes in question knowing I may need to return it. The manager kept repeating herself and didn't care how desperate I was for the return. Finally I am like let me get it on my size and again they brought the wrong shoes out. “Not surprised”. I didnt really care for their selection this time but I was pretty much forced to get something. Long story short O just picked a bag. Paid the additional difference and walked away. Only the Philippino lady was nice and caring. The rest including the manager didn't care a bit."

"My all time favorite store, chic styles and classy. Store is well organized and staff are always attentive."