White House Black Market

"Please spare yourself the trouble and don't shop at this store. If I could give this store and Joe, the manager, 0 stars, I would. I ordered three white blouses in three different sizes online because I wasn't sure which size would fit me. I kept the size that fit me and returned the other two sizes. Joe, the rude manager at the store, processed a return and then almost attacked me stating that she cancelled the return because according to her the items were worn and the tags have been re-attached. The items were never worn, but I have obviously tried them on to figure out which one fits me. Why would I wear sizes that don't fit me? Joe said cancelling my return, "That is not who we are." So, you mean you are not the store that provides great customer service? In that case, we don't need to shop here. I order a lot online, typically from Nordstrom and Saks Fifth Avenue and never have any problems with orders or returns in these stores. But, apparently, in Joe's opinion Nordstrom and Saks Fifth Avenue are beneath her even though she can learn a lot from them in how to deal with customers. I just called WHBM online and they have no problem taking the items back and waiving the shipping charge. Please spare yourself the trouble and don't shop at this store. Please go to the store where the manager knows how to communicate with customers. There are lots of great stores around. There is no need for rude customer service. A nice tone and manners go a long way with customers, but I guess Joe has not gotten the memo."

"I went here for the first time on 4/14. I’m petite and have struggled for a while to find clothes that fit good. The woman working there was very friendly and attentive! She knew my pants and shirt size just by looking at me. She checked in with me frequently and found many clothes that fit perfect. I have not experienced such superb customer service in a long time!"

"I would give 0 stars if I could, Stacey is one of the most unprofessional assistant managers I have ever unfortunately had the pleasure of shopping with. The reviews of this store speak for itself. As someone who loves Soma and Chico's, I would think their sister company would also have great customer service. You get better service shopping at Walmart."

"I am not sure how the store in Frederick is still open. Every employee and manager that works at the Frederick store could not be any more rude. They NEVER greet you when you come into the store and while you are shopping they never ask you for help. When I have returned items that I ordered online, they always roll their eyes. I drive to the White House Black Markets in Montgomery County to avoid having to shop in Frederick."

"This was my wife's first time shopping here....and last. Employees (Marissa) were completely stuck up and rude. Upon trying to check out, the two were having a conversation, noticed us and turned their back to us until they were finished. They asked for my wife's phone number but she declined as we do not give that out. My wife got a eye roll..... The customer service was very disappointing and will not be going back."