SpringHill Suites by Marriott Philadelphia Willow Grove

"We had an unusual experience. We arrived at the hotel at 3 and checked in, but did not go up to our room. Instead, we went right back out for a few hours, returning to the hotel after 9 pm. We went up to our room with all our bags. When we unlocked the door and went in, the lights were on, the TV was on, and the beds were all a mess, and there was garbage around. We quickly closed the door, thinking someone was in there! It was very disturbing. We had to trek back down to the front desk with all our bags, explain this to the front desk, and get a new room. This was certainly a first! Also, I could hear people stomping on the floor until midnight. Not a restful night at all."

"We stayed several weeks at Springhill Suites Willow Grove while we were in between homes. Our stay was made more comfortable and to feel almost like family every morning by Patty and Jackie hosting and overseeing the breakfast area. Always welcoming with a morning smile and kind words, a real personal connection. Always a great start to your day especially when your not at home for someone to go out of there way to give you the feeling that you are, very special! Not something you find everyday, not to mention the wonderful amazing food they made and always asking everyone was there anything they needed or wanted. Just exceptional people. Thanks for always going the extra mile and giving your best we so appreciated it."

"The front desk staff was amazing and this is in no way a reflection of them. This hotel is potentially infested with mice. My first room had one under the coach and as soon as I moved rooms, I found another. A third was found in the hallway. Unfortunately had to check out a day early."

"We have stayed at the Spring Hill suites before and loved it (5 years ago), and that is why we booked here again. Unfortunately the hotel has gone downhill a bit. The room was run down, there was a small hole in the wall, the nightstand light bulbs were not working and the bathroom kept making loud noises throughout the stay. Unfortunately the room maintenance was not consistently maintained and it showed."

"Not returning to this hotel. There are many nicer Marriott Bonvoy hotels within a 30 min driving distance I would recommend over this. Mobile keys do not work according to front desk attendance, even though it’s an option in the app. My room is disgusting. There is a strong mold/mildew odor, stains and mud on items in room, hair left on wall in shower, etc. Staff is kinder and more courteous at other Marriott Bonvoy hotels."