Hillard House Inn

"Horrible customer service. We made reservations well in advance for New Years Eve 2021 due to attending a concert at the Kirby Center and wanting to stay within walking distance so we could enjoy ourselves at the concert and just walk back to our room. We kept getting pressed as to our arrival time. We advised that we weren't sure as I had a minor heart attack and didn't know when I was being released from the hospital on the day of our stay. At no point did we say that we were not coming and our reservation was prepaid. The owner, stating that they were not ADA compliant, up and cancelled our reservation without even bothering to pick up the phone and talk to us about it. I had no restrictions. I was perfectly capable of going up stairs. Our seats were actually in the balcony at the Kirby Center. As we were unable to find an available room within walking distance on short notice for New Years Eve, we ended up driving the hour and a half home after the concert. I reached out to the owner this year prior to booking our stay. I received no apology, and no assurances that she wouldn't up and cancel our reservation again so we aren't staying there again this year and will stay at the Best Western from now on if we go to an event at the Kirby Center. Beware and have a back up plan if you are planning on staying here. It's just not worth the hassle."

"Cecelia & Gordon were excellent host & hostess! They were very patient when I kept calling to say I was running later, and later, for my arrival. When I finally got there, Gordon helped me with my bags and Cecelia even found a nearby restaurant for me to get a late supper, just before they closed the kitchen. The house was lovely, and my room was clean, pretty, and had some thoughtful touches. Breakfast was delicious and served with style, complete with china, crystal, and my homemade muffin was served straight out of a piping hot cloth napkin. I had some special needs, and Cecelia & Gordon were very accommodating. My stay was for one night, only, but I wish I could have stayed longer, to relax, explore, and appreciate everything that Hillard House, and Wilkes-Barre, has to offer. I will, happily, stay here again, if ever I return to the area. Thank you, Cecelia & Gordon, for making things so easy and comfortable!"

"We had a lovely one night stay in the suite. The house is full of lovely details to stop and appreciate. The walls of this high ceiling house include many period prints, awards, and cross stitches. There is even a fun little elevator that took our bags up. The hosts are helpful and welcoming. The breakfast they provided was brought out in well timed courses that let you enjoy each. Breakfast was served in darling peacock china. Great spot to stay if you are in town for a show or to visit a college."

"Our stay with Cecelia & Gordon was an amazing time. We celebrated an anniversary there and the house was immaculate and very cozy. The suite we booked was much larger than we expected and was such a great value. Our time was short as we only stayed one night. Despite this, we loved utilizing the very deep tub with the jets. My partner and I are both very tall and we were able to both sit very comfortably in the tub with plenty of room to spare! The breakfast served was delicious and we left full. I highly recommend staying here if in the area!"

"Lovely old house, great host and hostess, clean as a whistle with good private bathrooms and a nicely decorated common area. The dining room and food were excellent, it is the only room I have ever seen with a linen fold chair rail. You can tell that the host and hostess love this place and having visitors. Breakfast was between 8 and 10 and there are only 4 lodging rooms/suites, so they are available for information about the area and inputs as to what dietary requirements people have and what ideas for breakfast. The peach crepe is excellent and right-sized and there is also a fruit plate. Next to the Susquehanna levees and there is a great little river walk. We had excellent weather also, so we were able to enjoy walking in downtown where there are some great restaurants and to go to see the glacial features of the 7 tubs and the boulder field."