Montour Family Healthcare PC 1000 Cliff Mine Road, Pittsburgh, PA 15275

"I've been going to Dr. Falkenstein for years. The staff is great, the process is quick and he always has time to listen. I especially impressed with the new PA Erica ... Great job you'll"

"I’m really happy I chose this office as my new PCP since moving back to Pittsburgh. Both the nurse and PA I saw were so kind and I felt like they really took their time and listened to me as we walked through my medical history. I get pretty bad health anxiety but I felt really at ease here!"

"Montour Family Health has great staff, including the nurses, receptionists, doctors, PAs, and other healthcare professionals. They take time to listen to what you have to say, offer great services, and treat everyone with respect."

"His office asst is nasty, unfriendly & unprofessional. After being injured in a car accident, she denied me an appt for 5 weeks & wouldnt even put me on cancellation list. So many unnecessary arguments with her. However the young girls in the office were always kind & helpful. Dr Falkenstein used to listen to my concerns, but after this accident I was in, he wasn’t the same guy. Tried to tell him I had concussion, a thyroid issue, neck & back injury but he fluffed it off. Got diagnosed many months later elsewhere by other doctors for all of those things. I took it upon myself to see a specialist who would help with injuries (do injections, nerve block) & Dr. Falkensteins immediate response was to stop treating me with meds for pain so cut me off with no notice (but his office lady lied & tried to tell me he gave me notice). I went 5 weeks in the most horrific pain & not being able to get out of bed due to the car accident until I could get a pain management doctor to take over. My specialists said any office asst who refused me an appt after car accident injuries & a doctor who missed many important diagnosis’s let alone left me in such horrible pain refusing to continue treating me until pain mgmt could take over were not worth going back to & urged me to find a much better doctor who cared about my well being."

"My primary care physician is with this office and I have the highest respect and appreciation of him. I have also seen a sports medicine doctor and another doctor - all 3 have excellent rapport skills and make me feel well cared for. The downfall is the front office of staff - rude, abrupt, and have actually blamed me when a pharmacy did not receive a prescription that they faxed. They have scolded me for utilizing my insurance's online prescription fulfillment when the delay was because they didn't check the box next to the applicable physician's name. And I have no success trying to call them during my lunch break, on multiple occasions I have called between 11 - 1 to receive no answer and no voicemail."