Dermatology Associates of Erie

"I attempted to make an appointment at this office yesterday, October 17,2023. First of all the receptionist was rude, disrespectable and condescending. If your that miserable in your job, quit and find a new one. I was told that since I had not been there in six years, I was demoted to the bottom of the patient list and could not be seen until summer of 2024. She said I had cancelled an appointment 3 times in the past (no way). When I told her that I couldn't wait, she rudely suggested I call other dermatologists, go to an urgi-care, call my PCP or even go to Pittsburgh. Respect for patients is non-existent in this office. No worries, whoever you are, I won't be calling back ever again."

"Read all the reviews how they weren't accepting new clients.. I called today in 2023 to see if I could schedule something and they told me as well there not accepting new clients? Lmao why are you guys even on the internet."

"They have messed up my appts 3 times. I show up and they tell me my appt was days ago. I show them the card and they even called to remind me with date and time but when I come to the office, it’s a different day. I can understand if I made a mistake once but this is the third time. I will never go back to this office again."

"Just wanted to make sure I write to say how disgusted I am with this business. I have been a patient there for 20 years. Today I called because I was concerned about a mark I have and wanted to come in to have a screening done. I was told that because I haven't been to the office since 2012, I am considered a new patient and they are not accepting new patients at this time. I then called a different business (a business that is much more respected in the Erie area by the way) and they got me in to see them in the next 2 weeks. When I told the receptionist my experience I had just had she was shocked and said that they have patients who have been with them 35 years and no matter how infrequently they come in, they would never cancel them as a client. In the end, I am so happy I found a different doctor to give my business to- but I am so absolutely disgusted with how I was just treated as a 20 year client of this business. Look elsewhere for better care than this place. Also- I'm seeing on here one of their employees commenting due to the fact that this business is getting such terrible reviews from actual customers. One of her comments was there are 2 sides to every story? Let me make this perfectly clear....when you have to have an employee come onto google reviews to try and counter the onslaught of bad reviews- you are simply trying to save face. There isn't any 2 sides to my story....I was a 20 year patient and you told me because I hadn't been there since 2012 that my records had been destroyed and you weren't accepting new patients. THAT IS THE ONLY STORY. I was calling to have a screening done for a mark that I am concerned about that could potentially be cancerous and YOU decided I wasn't considered your client anymore. And when I called another local business and told them what had just happened to me they were appalled. So stop putting your employees on this feed to try and act like you aren't as bad as your reviews say you are. It's pathetic. Learn how to treat your patients with respect and dignity and maybe you won't have 1 star reviews across the board."

"Once I had made an appointment the staff was great, but their phones are never on during business hours (it seems) and you cannot leave a message. This has caused a lot of problems with attempting to change the date of an appointment, and with refills, because they refuse to acknowledge the pharmacy if they call on behalf of the patient. I have tried for weeks to call them Monday through Friday between 8am and 5pm and I always get the after hours message. I rate them this low because of their very poor system of contact and the time it has taken me to get a simple refill of an OCP due to a changed appointment time."