UPMC Urgent Care Erie-West

"WITHOUT A DOUBT DISRESPECTFUL!! If I could, I would give them zero stars. I arrived with my very sick son at 7:52pm. The receptionist SAW ME pull in and locked the doors. I called them numerous times, ironically, they wouldn’t answer until it was 8pm. Another mom and I were there waiting, at locked doors before 8pm and yet they ignored us and then said too bad, we are closed. I was hung up on three times!!! Three!!! If you aren’t truly open until 8pm, you should change your hours!! We came to the Children’s Express and were told this happens with the West 26th Street Urgent Care often and that if it’s 7:45pm and they see a car pull in, they lock the doors so they don’t have to care for anyone. I didn’t wait until 7:52pm to inconvenience you. I was working all day out of town. I got there as soon as I possibly could. 7:52pm is before 8pm the last I checked. Shames on all of you for allowing this!!!!!!!!"

"I went to this urgent care for a sinus infection the day after a holiday and it was absolutely packed. I waited for about an hour to be seen, but they allowed me to wait in my car, which was very much appreciated. The receptionist was hard to hear and seemed disinterested in her job, but the RN Mariah (or maybe she was an MA?) was wonderful. She was super friendly and efficient. The PA Morgan was also really nice and had a fantastic bedside manner, especially for how busy they were."

"My daughter is in Erie furthering her education. She went to this Urgent care to seek medical advice regarding a delicate situation and was treated with such disrespect it sickens me. The front desk was unprofessional and immature . My daughter was in a vulnerable situation and they literally made fun of her to her face. She went there trusting that she would be treated in a professional manner and with dignity and it was anything but. GO ANYWHERE BUT THIS URGENT CARE FOR HEALTHCARE CONCERNS."

"I had been vomiting almost daily for weeks before seeing them. I was obviously in rough condition, focusing my energy on not throwing up or passing out rather than standing upright and generally behaving like a normal person. While clinical staff were kind and proficient, what really stood out to me was my interactions with staff at the front office. They were very concerned with making sure I had whatever they could think to provide me to keep me comfortable (ex: barf bag vs a larger plastic container) and were able to get through the needed paperwork and billing quickly and painlessly. I even suspect that they may have done something to get me seen ASAP because there were other (presumed to be) patients in the waiting room before I got there and I called back before they did. Even as I was leaving, the lady who handled my paperwork excused herself from another conversation to make sure I was taken care of. I wish I'd gotten her name so I could give her a shout out for the excellent customer service she provided me and how appreciative I was/am for it. I will be back if/when I find myself in need of urgent care services again."