Muddy Tail's Grooming Residential 60 Madison Avenue, Warsaw, VA 22572

"Before I wrote this I had to calm down because I was furious with the treatment my mother-in-law received today January 26, 2024, at Muddy Tails (Muddy Paws). We have used this place once before and had no problems but after today, I will no longer patronize this business. Now I don't normally write reviews unless they are positive due to the fact I have worked in retail and reviews can affect the business, however, in this case, this was just a very disgusting and disturbing experience. Our 1-year-old Shih Tzu (Benji) needed to be groomed and it had been a while since he was last cut so he was a bit matted but nothing crazy. Upon my mother-in-law bringing Benji to be groomed, the experience took a turn. I don't have the woman's name but it was a "portly woman" who handled or should I say mishandled the situation. She accused us of neglecting Benji (mind you he was not underweight and was a happy and bubbly good boy!) and suggesting that he had Parvo, (by the way she's not a vet) so suggesting something like that you should have proof considering it is a terrible infection usually found in younger puppies from my understanding. When my mother-in-law heard this she decided she didn't want to do business so she requested our baby back. The lady refused and said that she had every right to withhold him and that the only way that we could get Benji back was to call the police. My MIL did stop at the animal shelter first to confirm and they told her to go get the police as she was not legally able to do that and that is exactly what we did, we contacted Richmond County Sheriff dept and had a deputy go speak with her to have our Benji released. FYI she had no legal right to do so and was told to release our baby back to us. The biggest thing about this is she didn't tell the complete truth about the situation and tried to make it seem like it was just a big misunderstanding. As if that wasn't enough, she had the audacity, to say that he hadn't been groomed and asked if we wanted her to do so. Short of the long look elsewhere for dog grooming services, because if she did this to us I am sure this isn't the first nor the last. Signed a Very Disappointed and Disgusted former patron."

"The lady that owns the grooming is very good at what she does and the other girls that helps are good and patient with my dog jasper I would recommend her to anyone who needs their dogs grooming"

"They got my dog in a few days after I called and did a great job. I'll definitely be calling them again in the future!"

"They were able to accommodate a quick appointment for a nail trim. It was the best one my dog has ever gotten! Incredibly smooth (which we all know is hard to do). Highly recommended!!!"

"Took my dog to get groomed and he came out so white and smells so good. Very happy with how she interacted with him to make him comfortable with her. He loves his bandana wouldn’t let no one take it off and left with a treat bag that no one could touch. While he was home sleep. He payed on top of it to make sure no one took his bones. Will be going back to take him. Also I like the punch cards that you get. That’s a great idea."