City Center Washington DC

"The Burberry sales associates were really lovely, but the inventory was completely in question. Honestly, shocked to see such limitations. Current campaign is "over-sized." As a person who likes more classic and polished Burberry this store lacked those options! Hoping when I go back to DC in the spring things will be different. For now hard pass."

"I am extremely disappointed with this location! I called early today and set aside 2 items as I live 1 hour and 30 mins from this location. I didn’t want to make the long drive if they didn’t have my size so wanted to make sure. I asked the gentleman that helped me over the phone what time they closed, he stated 7pm. I also checked the website and google to make sure, all said 7pm. I made the long drive and arrived at 6:20pm. When arriving, the store was closed. The door had their updated holiday hours and also said 7pm. I am not sure why did all decided to close the store early and not let anyone know especially the sign on the door. I made a 3 hour drive for no reason which is ridiculous!!!"

"Not enough products as the one in New York. But overall it’s good."

"Staff is nice - I feel like there is something missing in the experience here. I picked up a jacket and the front entrance was blocked off with no one to greet me. Then a sales associate came by and greeted me but nothing seemed like it felt like great service. I feel like anywhere that you spend a few thousand bucks on anything needs to be an exceptional experience"

"Very disappointed with their check in policy whereby you can't enter until the security guard assigns you a customer service representative to escort you throughout the store to prevent theft. You can thank the Left for that Covid / riot nonsense"