SNIPES

"store did not let me return my shoes , brand new and never worn"

"Patrick the supervisor was very nasty he was cursing at me in my mom very bad customer service horrible management in I had to pay again to get my daughter UGGs sprayed"

"Went in to this Ewing store before Christmas and spent over $500 total. $125 on Ethika underwear, three of which I bought as gifts, that was in sealed packaging, and a size too small. I went back in the store to exchange them for a bigger size, packaging was still sealed, and the store manager told that their store policy is that they don’t exchange underwear. I asked to see where that was posted for consumers to see and he was not able to show me that policy. I asked for both the company corporate phone number and/or the general manager number and it was not given to me. The acting store manager stated that “I could look it up on google”. Very bad customer service experience and no policy notification of this particular policy posted for customer awareness. If there was a lower level rating I would have marked it."

"The cashier was so nice with my exchange. She even asked how my kids liked the Techs she helped me pick out last time!"

"Store is very over priced and though i made a purchase because i had no time to shop else where i was disappointed. There was not a large variety at all in 2XL styles nor was I assisted by anyone on the floor and saw 5 associates. Had a suggestion been made for other styles in my size or an associate taking the time out to be aware of my size i would have purchased more. No size in sight for customer means no sale, no assistance on the floor from associate means less items purchased. This means the store is not maximizing sales or making suggestive replacement for the customer to return."