Rite Aid 5911-5933 Ridge Avenue, Philadelphia, PA 19128

"Called several times over the past week to have a simple question answered about my prescription. I tried about a dozen times. No one ever picked up the phone. I even tried calling at different times of the day in case there was a rush at the time or maybe they had phone line issues. Still nothing. I had to drive out of my way, wait in line just to have my question answered. If no one answers, there should be another way to leave a message or have the call redirected to the main office. 4 days of phone call attempts without connecting is an unacceptable business practice."

"I have been coming here for 3 years. I don’t know who is running it now but I’m never coming back again. I wasent able to get my prescription filled because the pharmacist who was there didn’t know how to do their job correctly or just didn’t want to do. Had to go all night without my meds which left me in so much pain. All for me to call the next day and they were able to fill they just needed my updated insurance card which my husband tried to give them the previous day. I don’t know why they could not have taken my insurance card the day before I would not had to go through so much pain. At first they said something about my dentist my dentist tried to call ni one answers I have been calling no one answers. Just terrible. No one apologized nothing. Never coming back."

"I believe the previous pharmacist manager (Ryan) left about a month ago. There’s a new pharmacist who is the rudest most arrogant person I’ve ever met. I’ve been using this pharmacy for 5 years and I’ve never had an issue. The service was always great and I knew the employees on a first name basis. This new pharmacist refused to fill one of medications which was an anxiety medication that a needed desperately. Not having this medication could make me have seizures. The pharmacist stated he didn’t agree with my psychiatrist and tried to say my doctor didn’t have credentials or didn’t know what he was doing. I go to Rittenhouse Psychiatric's and they do not take insurance…I pay everything out of pocket. This practice is a high scale psychiatric firm and this pharmacist had the nerve to say my doctor didn’t have the credentials?? I understand a pharmacy has the right to refuse but none of that makes sense to me. What does a pharmacist know about a patient compared to their psychiatrist? If you do use this pharmacy good luck!! It was the worst experience of my life. I had an extreme panic attack, in store, with my child on a Saturday. I was so embarrassed and upset. This guy is out of his mind!! I’ve since moved on to a different pharmacy with no issues."

"Rite Aid #00822 Pharmacy *****UPDATE: Ryan (w/ glasses), the Pharmacist at this location, is the only reason why I continue to give my service to Rite-Aid. He is why I give this location a Five-Star ⭐️⭐️⭐️⭐️⭐️. Everyone who comes to get their Rx filled at this location knows that Ryan is a true professional. He’s friendly, super helpful and works to contact your providers directly to ensure you get your Rx refilled. Scheduling vaccinations at this store is also easy to do online and Ryan is always there to provide the service. Just wanted to say thank you for everything!!"

"The pharmacy is absolutely terrible. Wasted my time going because they did not have my prescription. I tried calling all day hoping I wouldn’t have to come but they all blatantly ignore the phone. The phone was ringing non stop while I waited in line and no one answered the phone. But they had enough time to laugh and talk about who is quitting next."