Chesapeake Bay Aquatic & Physical Therapy - Lutherville

"I spoke with Larissa on 11/21/23 and was told that my November appointments were all covered, but December would not be. I asked about the November appointments, and she named each one and that they were all paid. I asked about the appointment on 11/28 and if there were any problems and she reiterated that they were all paid for, even naming each day. After my 11/28 appointment, I get my explanation of benefits from my insurance and the appointments after 11/20 were not paid. 11/14, 11/17, 11/21 and 11/28, which I was explicitly told by Larissa as being paid were not. I had no copayments with my insurance so I would have nothing due at the time of service. Now I've been dealing with them trying to submit paperwork to the insurance and they keep telling me it's a problem with the insurance company. It's become a severely awful experience after being told my appointments were paid for. I wouldn't recommend services. Edit: This is a provider issue not submitting paperwork. I have providers who are one person businesses who do not have the issue that Chesapeake Bay Aquatic has submitting paperwork, yet I'm told it's an insurance issue. When your business explicitly says that a service date was paid for, I expect that it is paid. Larissa didn't say that it was eligible or covered, she said that they were paid for."

"Great Place and Great Staff. Nickie is a top therapist with patience, encouragement and knowledge. Alexis runs the office very efficiently. They helped me strengthen my knee when others couldn't."

"This is my second time around with Chesapeake Bay Aquatic Therapy. I used their services back in 2017 and was delighted with my progress. They have changed locations due to the pandemic and now the Lutherville location has an office here for intake and some table therapy and the pool is located inside the Towson location of Merritt Athletic Club. I can't wait to get started again."

"I was very satisfied with my therapy and my therapist Nikki. I am no longer under their care however I would use Chesapeake Bay Aquatic & Physical Therapy again. Nikki was very kind and helped me quite allot. The atmosphere was very nice. I left because of a medical issue and not because of the facility. I would recommend that site."

"My experience at Chesapeake Bay Aquatic was a very satisfying one. The staff and my physical therapy, Lauren, were great. She was always ready for me at my scheduled appointment time, she was friendly but professional, and very helpful. The facilities were were small but efficient and all necessary equipment was always in working condition. I enjoyed my experience and my therapy really helped me regain my ability to perform necessary activities of daily living."