Point of Rocks Surgery Center 1901 Lockhouse Drive, Point of Rocks, MD 21777

"I was scheduled to have surgery at this center today September 12, 2023. This review has NOTHING to do with the front staff at all. They were awesome and very respectful! This is more about the lack of communication to ME about the policy and procedures of this center at any time leading up to this surgery. My ENT/surgeon was working at this location today and that's the only reason I didn't go to the actual hospital. For anyone wondering, this is an ambulatory surgical center, not an actual hospital. If I had waited to go to the hospital, it'd be a couple more months down the road that I would have gotten this surgery. I have had this surgery scheduled since May 16, 2023. I have had 1 appointment with my ENT for a pre-op physical where my weight was not taken at any time. I get to the center today and check in, pay, and wait for 2 hours (normal to have delays in surgery that to me is never an issue). I finally get called back to change into my gown for pre op and the nurse says that my BMI is too high and that if they weigh me again with my gown on and it is still high that they can't do the surgery and will have to reschedule to do the surgery at the hospital. I was told that my number is 50.1 and they needed me below 50. So it's not like it was a large number and they still wouldn't operate because they said it was policy and a safety issue. Not at ANY part of the days, weeks, or months leading up to this surgery was my weight and BMI a discussion or a deciding factor into receiving this surgery. I took time off work and so did my dad to drive me to this surgery and to wait 2 hours and ONLY then be told about the policy that if my BMI was too high they wouldn't operate is very disturbing to me as a paying patient. I now have to wait even longer to get an appointment scheduled for this surgery in the hospital. The lack communication of the staff/working nurses/doctors to their patients is wrong and I will say that I was fully reimbursed for the amount of the operation shortly after I was given the bad news. I will never go to another center for surgery ever again! I will only go to hospitals. Please take this into consideration when you have an appointment here. I am deeply disappointed and hope they make their policies known to people."

"Poor communication throughout the entire process. The scheduler seemed confused every time she phoned us. Even when we arrived per her given time, we were told our wait would be 2-3 hours. We requested and got our money back, and left! Completely unprofessional. What a joke. Unbelievable - Last week the surgeon called me to re-book the surgery! Are you kidding me?"

"Had the worst experience the day of the surgery. Dr was ready to do the surgery but they'd lost the paperwork and said we weren't scheduled even though I'd been sent an email with a scheduled arrival time. Took HOURS to figure it out and wouldn't let us in the building till they did. WAY overcharged for the procedure saying they deserved to be paid that much and the credits they took away were given as a mistake. We had to wait outside in the middle of the summer because of COVID....I'm sorry waiting outside for 5 hours in the middle of the summer isn't doable and no I'm not going home when my minor child is inside the building. As you can tell will never be going back here and I highly recommend going to a different surgical center if your Dr. operates out of a different one."

"My orthopedic doctor uses this facility.(NSMI) Facility was extremely clean, both surgical and customer waiting areas- staff was great- surgical support team was amazing and super friendly - procedure was slightly delayed, but that is understandable, especially if it’s your own procedure causing the delay. Overall strongly recommend- especially over hospital :)"

"My experience was really great here. A smoothly working team, very kind to me, not to mention experts in each of their fields: nurse, anesthesiologist, and surgeon. Great result too. I'm very pleased and thankful."