Famous Footwear

"Love it my mom always got me shoes from here since I was a kid and their collections grew so much over the years and their app has the best rewards program ever and so many good deals always online and in store I just got 2 paid there for 70.00dollars thanks."

"It’s not always easy Buying shoes for 3 kids with 3 different styles! It’s even more challenging trying to shop on such a low budget especially now that 2 of the 3 are sized in mens & automatically priced higher to begin with! It’s an all around chore lol! That being said, Famous footwear is not a place I shop bc it’s undoubtedly pricier! However, I have a gift card so I went in! I looked & I searched mens, kids, youth, the clearance! The better half of the day was gone trying to find something, anything! Seriously it was damn near impossible but I wasn’t leaving empty handed after investing that much time lol! They had a big 25% off sign so I figured I’d order the one shoe in the size needed, pay in person to receive the discount & get the other pair they did have! 25% off the total, still really pricey but both kids will have shoes… Nope, that 25% is considered already & reflects the current price u see? I’m half embarrassed, half frustrated, my anxiety is raising & Im starting to sweat bc theyll be closing soon & I know these woman are probably irritated… Well, let me tell you if they were, they never let it show! I was treated with such kindness & understanding! They showed such a level of pure professionalism you rarely see these days especially when it comes to store associates & cashiers! I left that store pleasantly impressed! Now I stand by my statement, the pricing is high & it may not be my go to store at this point in my life but I can guarantee I will go back bc of those woman (Milissa & Shelly, I believe?) The way you are treated definitely matters & it makes a huge difference when ur handing over something that doesn’t come easy & u know u work hard for! I just wanted to take the time to leave my experience & give my opinion bc those two employees made all the difference & deserve a bit of recognition :)"

"I bought some shoes off the website and they were too big. Famous footwear will not do exchanges through the mail so I drove over an hour to get to this store so I could exchange properly in person. The guy said he’d have to order them and I told him 6 times I wanted them exchanged for a size smaller. Well weeks later I just get my shoes back in the mail and they’re the same size! Famous footwear has the worst customer service, you can’t get them on the phone and if you email them it takes 12-16 days for them to get back to you. F this terrible place I’ll never shop here again"

"Love the store but poor customer service. I wasn't greeted so I went in for what I needed. (I was the only customer in the store at the time until another lady came in she was greeted & he ran right over to her) while she was getting the utmost customer service I was standing at the register ready to pay & still never greeted or asked to hold on a moment. Nothing so I gave him 8 more minutes & then I left the purchases on the counter & left. That was back in September. Haven't been back since. I may ride by but that's about it."

"This store is very spacious & well stocked. The employees were all very friendly & helpful. There is handicap parking & wheelchair access. There is a large selection of footwear, & they also had a large selection of shoes on sale. Their prices are in the moderate range."