Five Below

"Bought a Phone case and screen protector from here, left the store and it did not fit my phone, I came back to the store to exchange the products. When I originally bought them, the receipt did not print so I didn’t get one, and that was my fault for not asking them to reprint it. However after coming back to exchange the items, they did not have a phone case that was able to fit my phone. I asked if there was a way i could get my money back and the kind young man with glasses was eager to help me. When trying to process the refund, the machine kept declining my card. We did not know why and he called his manager over to assist. They were discussing potential solutions on how i would get my money back, and he suggested giving me cash. Now i work in retail/entertainment and I completely understand the frustration behind a receipt-less return. However, his manger Pam, began to complain about how much paperwork she would have to fill out and blamed the young man for trying to help me. He snickered in sympathy for her and she then said “oh you’re laughing? You think this is funny? I’m going to have to fill out so much paperwork because of this and that’s so much work.” She was being very disrespectful to her co worker in front of me for trying to HELP ME. That’s his job. That’s what he’s supposed to do. He gets paid to help customers and now he’s getting yelled at for it? That’s completely unacceptable. I apologized to her for the trouble that I caused her and thanked him for all his help."

"Store looked as of it had been ransacked at gun point. There were people dropping glass items and shattering the items and nothing said to them and/or have glass cleaned up."

"Love this place and it is a great place to look for things kids and adults might like for Christmas"

"It's a place I often visit for my needs. You usually find what you are looking for. It's just that the sections are very complicated and sometimes you can get confused while browsing. the staff were knowledgeable and friendly."

"They got very good prices. I like to go there to get Pokémon cards. A pack is like 5 dollars which is not too bad. We also like to get movie snacks from here and go to the theater. Overall, five below has good prices, and good candy."