Cartridges Galore Video Games- Hagerstown MD

"Been going here for around 10 years or so and tbh if this review was on the store 8 months ago I would give it about a 2, employees used to use dab pens openly in the shop which besides compromising anyone with lung issues it’s just unprofessional but now there isn’t any of that, the store is pretty well kept and the staff is as knowledgeable as they can be considering they sell just about every system. However they are a business, I had an issue with a game I bought which had a disc that crazy enough wasn’t the game I bought. After the staff took full responsibility for it, they doubled down on their policy of no “cash refunds” I fully understand that’s a company policy and many third party stores have that policy and I understand(not respect) that and have no ill will to the employees. If I hadn’t wanted to wait for them to find an alternative copy, I would have had to argue over the return of my purchase as I was sold something that I had not bought. The legal ramifications were evident the entire time however again I just wanted the game but if a customer had not wanted to wait, the company would have tried to refuse a refund which is not just absurd but pretty shady. The company or business cartridges galore is about a 2.5 but the employees are a 10 out of 5 stores. And I can’t stress that enough that the employees make this store great, and be weary as like any business they care about profit, you’re satisfaction brings profit until it doesn’t, simple as that."

"Lots of cool retro games but they are extremely overpriced. Saw many games marked up 50% above ebay prices and in worst condition. They give 30% cash and 40% store credit for the current ebay going price trade ins."

"Coworker of mine was looking for some difficult-to-find Ace Combat games for PS2 that he couldn't either find elsewhere or were unreasonably priced. Upon calling the store and checking we confirmed the 2 games were in stock! Without hesitation the gentleman on the line offered to reserve the two games for weekend pickup. Needless to say my coworker is elated to give himself an early Christmas give but also to have a spectacular 1st time experience with Consoles Galore on Dual Highway! He plans to stop in this weekend to pickup his goodies."

"Usually never have any issues with this store, always pleasant staff. Unfortunately this is now the second time I’ve gotten home and realized that the game inside the taped shut game case, is not the game I intended on purchasing. Don’t know if employees just don’t bother looking inside cases, or they don’t care. They’ve been accommodating before about swapping the game for me, but as I’m not local I feel like they should be properly quality checking their games before selling."