Best Buy 6650 Peach Street, Erie, PA 16509

"I purchased a warranty service that states bring any device even if not bought here to get it serviced/fixed. Even states 20% off service charges I am cancelling that and will never deal with this company again. Especially this store. No more money will be spent there."

"Got very personalized attentive service. Best stuff & best prices. Hence the term 'Best Buy'. Got my Quality TV at a Very Good Deal! I had enough money left over to get the 5 year extra service warranty. 5 Stars"

"I had been a loyal customer of best buy until recently. Bought a phone from them and had to come back 3 times to get it setup. No help ever available. 4 of us were waiting in cell phone area and it was 11a. We were informed the employee staffing the area wouldnt be in til 1. We all left. I will not purchase anything from best buy again nor would i recommend. Very disappointing."

"I will NEVER go through Best Buy ever again. I ordered online and my order was cancelled so I reordered and went into the store to see if they could tell me why my order was cancelled. The Manager told me I would be better off cancelling my online order and ordering through the store. So I waited in line cashed out and as soon as I got outside my order was cancelled again. I go back in and the manager who couldn’t be bothered told me it was a card issue and continued walking past me. Because it was a retail order I had to wait 48hours for a refund. I called after 48hours and was told because of a technical glitch my refund wasn’t processed so now need to wait another 24hours. This was a Christmas gift and not one person was ANY help!!!!!"

"Zero customer assistance. Tried checking out appliances on our own, but everything was ziptied together. I understand it's hard to find people/workers, but if it's gonna be 'self serve', at least make it easier for the customers to look at the items. Maybe on top of the refrigerator isn't a great place to display a convection oven."