Ashley Store

"We were told by the salesman that sold us our new Mattress that we could get $300 store credit for use in their store for buying our new mattress. He also stated that if we didn't use it by the end of the month, that we would receive a $300 gift card we could use anywhere. According to the manager we spoke with today that was a lie. The only use of the $300 credit was to buy something else in their store. Certainly not what the salesman had told us,"

"Had a reel good experience here at the Ashley Store. The sales folks were very helpful and not pushy. We were able to compare products and found what suited our needs and tastes best. Plus we received a very good black Friday deal."

"Experience was good. We dealt with a very nice sales associate who had helped us before. We purchased a Temperpedic mattress and frame. He was polite and knowledgeable. I would go back to purchase again."

"I bought a recliner back in March of this year. Had an issue with it, and they did everything they could to fix it. In the end, I had to replace the chair with a different model. In life, you come across defective products. How the company handles the matter is what counts. Hence, the 5 stars. Wonderful staff working there. Ashley, the manager, made sure it was taken care of to my satisfaction. Thanks guys."

"Couch was purchased in August and delivered in late January with loose threads in multiple places, which is fine and I took care of. Since then, there are seams ripped in 3 different places and cushions and ottoman are already deforming. Color has also faded drastically since it was delivered. When I bought the couch, I purchased the Platinum warranty, which apparently doesn't cover seams ripping of any kind. It is unlikely to even claim your warranty because the staff do not respond to email or reach out via calling or texting after emailing multiple times with photos and descriptions. Overall I have been very dissatisfied with the couch, and after only 7 months of light use I don't think I should have any of the issues I'm having considering the amount of money I've wasted on it. Wouldn't recommend Ashley or John V to anyone because of the quality and experience I've had. Photos show when I first got the couch vs now."