Helen’s Nail & Spa 1500 Reisterstown Road, Pikesville, MD 21208

"If I could leave 0 stars I would. I am so beyond disappointed. My first time here I walk in and sit down, the nail tech didn't even let me look at the gel colors he insisted I get a white French or white and pink ombré. I've always wanted to try ombré so I said yes that's fine. He starts asking all the nail techs how to do ombré and even called his wife asking her. He did my pinky nail and I didn't not like it, it was not ombré at all. It's was half pink half white, no fade. I said no thank you, I don't like that. He took it off and insisted that I try a darker pink. So I gave it a try and again my nail was half and half not ombré. He went back and forth with me that it was. I said let's stick with a solid color. So I picked the safe option bubble bath, you can't go wrong! First of all, he kept burning me with the nail file I would say about 7 times. He used DIP powder like you would acrylic powder, with a brush and acetone. I was thinking in my head, I've had dip powder before and you use a totally different technique where you dip the nail in the powder and then use a bonding polish. With that being said, my nails wouldn't dry. They were super soft because it was not done the correct way. He put my hands under the UV light about 7 times and they still were very soft. I asked him why my nails weren't drying and he said they were. He starting filing them with the electric file and the part of my nail where the cuticle is started chipping. At this point I'm so upset I just want to leave. He randomly said "I will charge you 65 not 75 ok, go wash your hands." I go to the sink and look at my nails and it was the worst thing I've ever seen, I kindly asked if someone else could finish my nails bc I am not happy at all. They said I would have to wait for 45 minutes. I said I cannot wait that long, and I am not paying for nails that are not even dry and bonded. The guy said ok well you aren't leaving with nails on if you aren't paying, and I said ok that's perfectly fine we can take them off. He clips my nails like the picture below and says "go, leave". I said are you really letting me leave the salon like this? He said go. So I walk out, and a nail technician was outside. She apologized to me and told me she would take my nails off the right way. She was very sweet and she saw where he cut me, and saw that my nails were not dry.. She got them off in 10 minutes since they were never dry to begin with and I thanked her. She insisted that I come back to make things right and that the owner will give me a discount and she was not here tonight. I will not be back. That was the most traumatic experience in a nail salon and the way I was treated was the worst customer service I've ever received ANYWHERE. Besides the technician that helped me at the end. Thank you for wasting two hours of my time, treating me horribly because I was not happy, and not fixing the problem and letting me walk out with chopped up nails. I cannot believe it."

"I’ve gotten my nails done here a few times. Pedicures and gel manicures and they’ve been just ok. My issue is with their appointment system and phone. I had an appointment today at 2pm to soak off and get a full set. I called in the morning to ask if I could reschedule for 3pm as I no longer needed to soak off. I repeated myself several times to make sure it was clear. I was told this was fine. I arrive at 3pm and they’re completely confused and it’s clear I will have to wait. I’ve fallen for this before and waited 45 minutes so this time I decided to leave and don’t plan on returning."

"Went here for the 1st time and will definitely be going back! Great service, very sweet nail tech, and I was soo happy with my nails! Salon was bright, clean, and inviting. My nails were exactly what I wanted, super polished, and shaped to perfection. I got dip and they weren't clumpy like I've had in the past."

"AWESOME service! My pedicure was perfect. The tech took her time, paid close attention to detail and was very attentive. Most importantly, the salon is clean. I was skeptical because Helens was almost empty one a Saturday afternoon, but the reviews were good so I went for it. I will definitely be back!"