Goodwill Industries of Monocacy Valley Administrative Office

"Nice people, they helped me out with a resume and job applications. Also, I got a job there as well."

"For a business that bases itself on selling merchandise, they are morons. Example: There's a price sticker on the item. But sometime there also takes a marker an boldly writes code on it, and the clerk never looks at it. Today's moronic scribbling is a large bold circle or letter "C" across the front side of a stoneware kitchen product. The picture is of the cooking surface side. That marker soaks into the porous stone surface, and if you try to use a product to remove it, it soaks in deeper. Why burn your time on that wasteful task, and use your time better addressing the customer experience, organizing the messy shelves and jumbled clothing, putting the correct clothing size TAGS on the correct item. It's all these little things that matter. And in all fairness, this doesn't apply to the staff up front. It's management and training and awareness. You're customers shouldn't have to just DEAL WITH what you're doing, you should be focusing on your customers needs being fulfilled, and frustrating being listened to. We're paying your wages and bills after all."

"I discovered this location while attending an event at the Vet Center a few doors away. Staff are welcoming. Selections are the best."

"THE SMELL. They blast the most intense perfume scent it is literally breathtaking in the worst way. I’ve had a headache all day since visiting. If you have allergies, MCAS, smell sensitivity, do not go here. I don’t even think a mask would help. The cashier told me they’ve had several other people comment or complain on it. I understand wanting to mask the old clothes smell but don’t do it by drowning another intense musk scent over it! I gave another star because I found some nice small items and a shirt. It’s mostly clothes at this location and of course, the prices are higher than they have been in previous years. I won’t be returning."

"No fitting rooms, and the return policy doesn’t make finding something that fits easy. If you buy something to take home and try on, you only get store credit. As a woman, finding the right fit can be hard so this is particularly tedious and tiresome. The other thing is they will not discount damaged items (eg missing buttons, holes in clothes, etc.) So they have all of their merchandise for sale given to them for free— but instead of discounting an item, they’ll not sell it. The employees seem miserable, which I can only assume is a leadership problem. As a new store, it is fairly clean, so two stars instead of one. There are better places to donate your used items. My recommendations are Partners in Care on route 40 or Fetch on Rosemont."