The Home Depot 51 McCain Drive, Frederick, MD 21702

"I had the most impressive experience at this HD location. Doug in Customer Service and Karla Weedon in Appliances are true rock stars! The company overall was experiencing IT issues that created a stressful situation regarding my purchase, and they both went above and beyond to resolve the issue. Not only were they incredibly professional, but they were kind and empathetic at a time when I really needed it. Additionally, the two gentlemen who delivered our washer were absolutely fantastic. A scenario that could have been relatively disasterous resulted in a positive experience thanks to this group of people."

"In and out quickly, and I used the human cashier lines. The line was about seven deep eventhough the self check outs were empty. The cashier was very quick and friendly. I looked online to see if the lumber was in stock, it was, and it was in the aisle the website said it was. Easy and fast."

"I had unassembled bookcases still in large, heavy boxes that needed to be returned to Home Depot. Using the online return link, the process was easy and quick. UPS was contacted by HD and both boxes were picked up from my home within two days. Very pleased with process."

"This is a relatively smaller Home Depot, with the product selection being more tailored towards contractors in my opinion. There are less of the home furnishing products and some of the larger stores. Nevertheless, the store is always clean, organized, and well stocked."

"I like this store overall. Terrible return policy. or employees making returns more difficult to do. Paint desk should have experienced individuals who know how to acknowledge customers in a timely manner. Time is valuable. They should put quality people there no matter what hour of day it is. ESPECIALLY if you have a no return policy on paints. and.. don’t buy the ryobi stick vacuum. It’s terrible."