Soft Touch Nails & Spa - Frederick 7820 Wormans Mill Road, Frederick, MD 21701

"I had previously used them for a nail repair and decided to use their services again. I needed 2 acrylic nail repairs, but it was suggested to take-off, get a new full set, I wanted nail art, and a polish change on my toes. I normally don't ask the price for service, but something told me to ask...I guess it was because wasn't happy about the nail removal. $110, but she kept changing the dollar amounts. I calculated $110, but she kept stating $120. Even after showing her the calculation, she still was trying to charge me $120 until she added everything herself. I don't agree with charging someone $20 to take off nails w/o service and $15 with. It should be less than that because the prices are expensive. Anyways, she took off the acrylics w/o regard for the care of my natural nail. I let her know the acrylic nails were crooked, she didn't file them in the shape I asked for...and had the nerve to say she did a better job than the picture. She cut my cuticle and I told her it was bleeding, she did nothing but paint over it...which I need to contact someone because if polish was used over a bleeding nail, I'm sure it was done before. That's a health and safety concern. Then she told me because I changed my mind about my nail color, it was taking her a long time. She said it took an hour and a half. I don't care what I change, I'm paying for a service...like I'm inconveniencing you. I quickly decided not to change the polish on my toes...there was no way! The $15 I paid for nail art, I expected the lines to be straight and when I asked her if she was going to paint it again, she said no. I gave them a 1 star because it wasn't an issue as a walk in. I don't care if you're annoyed with a customer or you have to spend extra time on them, they're paying you!"

"Not impressed by this nail salon. Went for a mani and pedi. I could have painted my nails better. The shaping of my nails was done lazily. My toes are painted, but my feet look the same. There was no exfoliation and barely a massage. Barely any moisturizer was used for both services. I could have saved $80 and just painted my nails and toes at home; they would look the same."

"French manicure wasn’t done well. The white manicure wasn’t done properly. This was $133 and included pedicure. I am unhappy that it costed so much and it turned out looking unprofessional/rushed even though it took long."

"I'll start off sharing that I stopped wearing acrylics for nearly 3 years because I couldn't find a shop in Frederick that I liked. I'm so happy that I found Soft Touch! The salon is clean, the staff are welcoming, and scheduling is always a breeze. Briana is my nail tech, and she never disappoints. It doesn't matter what shape or design I throw at her, she nails it (pun intended lol). Whether I get tips or sculpted nails, Briana makes sure the actual shape and form of the nails are perfect. They look so good, you don't even need polish. I need to do a better job of taking pics after she's done, but here's a set from this spring--before & after polish."

"“Under new management” so much better when it was soft touch nails. Paid 107 dollars before tip and had wavy nails. Went back to have them fixed, I was passed off to someone else who rudely asked me what was wrong with them. I offered to leave and she said she would fix. Terrible customer service from start to finish. It use to be so friendly in there and they did great nails. Since they have changed their name and added some new employees( with exception to the receptionist, who is very friendly) this “new” place has a miserable environment."