Banfield Pet Hospital 4735 Dorsey Hall Drive, Ellicott City, MD 21042

"I have always had a great experience at this location. We’ve been to various Banfields throughout multiple states over 12 years, and this one is probably my favorite! The staff is friendly and always works hard to help solve an issue, the front desk staff (in particular Elliott!) is so nice and always remembers customers and their pets, and the doctors in the back always work to squeeze me in if I have an issue with my older dog. Everyone here seems to really care!"

"The Ellicott City Banfield is not connected to PetSmart, so lacks a bit of convienence there but they do have great service. And because it's in a bit more of an obscure location they tend to have more openings for appointments."

"I am sad to say that this is no longer a recommendation or a highly regarded practice for my puppy Lucy. I went there today to get help about why my puppy is not having frequent bowel movements. The first time I had this issue, they refused to see my dog and told me to go to the Vet ER to rule out a possible obstruction. I followed up with them a week later only for them to tell me that she is constipated with NO RECOMMENDATIONS. And the nurse told me "she looks fine, I wouldn't worry". I asked for a DVM to assess her and they declined. Additionally, the front desk said they would leave a message for the DVM [while I was in the clinic] yet I did not get a call back. What is the point of a Vet Primary Care if there is no responsibility to provide basic quality care? How do you dismiss a pet without seeing them while they are in the clinic? It was a waste of my time and money, and unfortunately, they weren't helpful in a time of need. Please do not pay the membership for this company, it is a waste."

"Love this location and all the Dr's there. Dr Brauning is especially awesome with my somewhat spicy dog! The great experience starts at the front desk with Gloria and carries on through the hospital with everyone else."

"Been coming here for 7 years. For 6 of those years it was with 2 dogs. I won't be back. Scheduling has been awful the last 2 years. Everything that is available is always 2 weeks out and God forbid we have something more serious than a check up our dog can't be seen. The front office staff is incompetent and very rude. When we do have a scheduled appointment they always call and try and move us. We should have switched vets a long time ago with we finally got a vetinarian we liked and spent time explaining things to us would leave."