DTLR

"I placed a order on Dec 16th 2023 I got a email stating it was shipped on Dec 17th my shoes are still saying waiting for a label to be created and here it is Christmas Eve I’ve spoke to 2 different customer service rep that stated my shoes was suppose to be shipped from the store in White Marsh Mall they sent them and email and called no one answered or replied back I even called myself to pickup up my item or get a refund as of now I don’t ever want to do business with this company again I’ve found the same shoes at Snipes and will shop there!!! I will be sending a email and calling Corp because this is unacceptable as a customer after you have my money but for no one in that store to get back to me or there own rep speaks a lot about this business I’m livid and I have all the patient in the world when I have communication which I didn’t get"

"They would only give me one shoe when trying on the shoes... I thought that was weird ...until I got home and realized DTLR had sold me a display shoe... The display shoe was a different color than the other shoe ...they also charged me full price for the display shoe. They also didn't tell me that when I paid in cash I wouldn't be able to get a refund.. so if you pay cash and need a refund you will get stuck with a gift card to their store where they have lower inventory than most ... So just make sure you double check your shoes before buying any here .."

"I had the best experience yesterday I met a manager I think, but her name is Dominique, all of the shoe stores I went in between Towson and White marsh all told me they didn’t have the size I needed kids and women’s. She was the only one who went above and beyond and helped me find what I was looking for realizing we were the same size shoe, She told me to try a smaller size in men’s, and they fit perfect. She used her own personal experience to help me. She was very personable and outgoing, and had great energy as well. That short interaction actually made my day because it’s still some nice people out here and she definitely showed me that. The rest of the staff were extremely. Friendly and or asked if I needed assistance so I’ll definitely be coming back. Thanks y’all for experience!!!"

"I went into the store to purchase shoes for Easter on Saturday, April 15 yesterday before Easter the young man who help me said I did not want to I asked Crystal to showcase ones cause they were dirty he said no he came back out with the shoes I did not look in the box he had his clean shoe in his hand and when I got home the dirty shoes in my box how do I supposed to get my Sunday shoes for Easter"