Best Buy

"I love the store. I love the products. Only reason for not giving a 5 star rating is calling customer service. It's truly a nightmare. You can't call directly to or be directed to your local branch. Even when I go into the store to avoid calling, I've been told they can't help me there that I have to call. And that is enough to have slowed down my want to shop there opposed to other places"

"The store's great the people in the store are great the products are nice. Don't ever try to call them on the phone? It's not possible there is no actual geek squad member that you can talk to on a phone. You can request them to come to your house and set it up for you. If you live close enough to them and you are within a town and not in the rural areas. You can make all sorts of appointments and they will come out eventually. But they won't speak to you on the phone... You have to drive their in person and then you might get the answer you're looking for. It is such a waste of time buying anything from that store."

"Best Buy is nice to find some products but overall experience I rate them 2. I've called multiple times to reach the local store. They only transfer to Phillipines for someone to take your call and set up an appointment. I've asked for local number and it's automated says it will connect me to store locally but again back to best buy international. Wasted 2hrs nothing got accomplished"

"I don't often come here or shop at best buy in general since I live an hour away. I have been recently for some Christmas shopping and sales. I did one return a few weeks ago and the guy was nice and helpful. The "kid" (I'll be polite and not blast his name on here) today started off...okay...but then became rude and had an attitude. I had 2 returns and one exchange. He was okay with the first return, then the second was from an online order. That went...all right. He wasn't exactly friendly or personable. I tried making some small talk explaining why I was returning the items but I don't think he was listening. The 3rd was an exchange, and what I wanted was more so I wanted to know if it was possible to keep it on my best buy card and add the difference to it. I think he got annoyed that he had to walk clear to the back of the store to get the item I wanted. Cause when he came back he was rude and had an attitude. I asked questions to ensure it would go back onto the card, like in place of the other item (cause I had it under a financing plan). He was short with me and had attitude in his voice. I don't appreciate being treated like I'm stupid or like I'm a bother. I'm the customer that's asking questions for a valid reason and should be treated with kindness. He just seemed annoyed that I took up too much of his time. But that's his job, isn't it? I will say from the last 2 times I've been there I don't get asked if I need help while walking around. It can be confusing to find things there, and I've walked around and around before and never was asked if I needed help. I suppose some of the employees seem disinterested in actually helping the customer."

"Looking for a new range. I needed something immediately. They don't have much on hand. Most you had to wait at least 2 weeks. I lucked out on a open box special. I am very pleased. It was perfect. Had even more features than I was looking for. The price was fantastic. I have purchased open box before. Never been disappointed. I purchased a open box laptop 13 years ago. It's still going strong."