Menards 700 Cabela Drive, Triadelphia, WV 26059

"Let me start this review by saying when we first found Menards we thought it was a fantastic store and recommended it to many friends. Imagine how disappointed we were to later find out and have to tell all those same friends the customer service is absolutely terrible and we will never spend any money in that store again or recommend it. We spent quite a bit of money as we built a garage and decided to buy the garage doors, 3 total as well as two man doors there. We also bought many other items but the issue was with this purchase. We picked these doors up and as you can imagine there were many parts associated with them. We thought we had all of them and took them home to store as due to some delays with our project we could not install them at that time. Well fast forward to when we started installation we realized we had a vertical track and mounting bracket missing. We reached out and got in contact with Menards management as well as provided many pictures. After no confirmed date for several weeks I reached back out on the app and was provided a number to go directly to Ideal doors (the manufacturer) which I did and they were very helpful. Again pictures were provided as well as the order number and all requested details. We were told it was in, only after we called, and my husband went to pick it up. Upon arrival it was not the correct piece it was only a portion of what we were missing. Apparently we required the “vertical track assembly” and only the vertical track was provided. I trusted that the “professionals” would see the pictures and provide the correct thing especially considering when we picked up the doors these were not two separate pieces, the pieces were pre assembled. Again it was another headache to get the corrected piece on order and another 5 weeks. When I called and spoke to the store with the GENERAL MANAGER, who was incredibly rude, it was implied that as the customer it was my fault we didn’t check our order was complete when we left. What a joke! The only thing I’m at fault for was ever trusting that store and the so called “professionals”. Refusal to ship to our home while we were risking our new radiant heat getting frozen and ruined by freezing temperatures and three separate 4 hour round trips to the store for their mistake is another sign of poor customer service. No attempts were made to provide any compensation. Save yourself countless headaches, multiple trips to a terrible store, several months delay on your project, and talking with individuals that don’t value customers time or business! Addition to review 1/5 based on response: Luci- I have submitted multiple emails to the Menards customer service team with very poor responses that also seem like the customer service team there does not care and does not value customers or their business! To others that may be reading, communicating with the customer service link provided seems to be worthless. It simply continues to highlight the poor customer service of this company."

"Had a large amount of remodeling needs. The staff was extremely friendly and helpful. Helped me locate and choose the best products for my needs and never once was told " it's not my area". Every time I asked for help, I was taken to the product and introduced to a staff member who could provide the best expertise. Placed order on the floor and picked up at the rear of the store. They loaded my purchase as I requested, and I was out quickly. It's a bit of a drive, and I drive past a similar store that provides no help at all. Very satisfied"

"This place has it all. Any kind of building supplies, seasonal items, toys, pet food. They even have a section of food items. Store is always neat and clean. Workers are very pleasant and very helpful. We couldn't find the insulation and when I went to the front for assistance the check out person, actually told the others that were checking out that she was going to show us where it was located. It was outside in pickup. Prices are similar to the others around the Washington area, but you get an 11 percentage rebate when you send in your slip. Wished there was one in the Washington area!"

"Love this store. The staff are so very attentive and knowledgeable. The prices are extremely competitive and often better than the competition. Another positive is the wide selection of products. They always have ample selection of like products to choose from. We really love shopping here."

"Had to buy a generator today because of a power outage, heavy ice. Guy who helped me was very nice and answered all my questions. Two of them loaded the 200# plus box in my truck. Everyone was very nice considering not many probably made it to work because of road conditions. July 12, 2022 As always, friendly, knowledgeable staff and a vast variety of products for all your home and garden needs. January 16, 2023 Very friendly and helpful lumber yard associates. Took me directly to what I was looking for and loaded it in my truck."