Felix & Oscar

"DISCLAIMER [MY PERSONAL OPINION ONLY]. So apparently this business has invested quite a lot in "renting real estate", (not the smartest business strategy @ that), rather than training their poorly socialized management, but that’s just my opinion. The following is my experience. SO I call asking for donations for shelter cats, and the lady whose name I can't recall for sure, but may be Karisa? immediately gets on the phone, and (despite previous donations made by another very nice and friendly employee, by the name of Woody, tells me) she is the "manager"; that in itself should raise a weak "ego" red flag, or in the alternative an unnecessarily aggressive one. SO the next time, Matt who I believe is the owner, comes out of the office and shaking his ahead in a possibly "out of touch" manager stance (who doesn't know his customers), utters my name, and I am like ok...what's up.. SO today, I call and placed an order around 3:00 PM...I get caught up in traffic and call Woody around 6:50 PM to let him know I am omw (which has never been an issue before since they usually stay much later than closing time)...and another girl puts me on hold saying he is on the "phone". Being out of pet food, I call back on the other line, and I tell the girl who put me on hold, I need to talk to Woody. She said he was on the phone, and I tell her I will be there just past 7:00 and again (being poorly trained) she immediately tells me, "No, we close at 7:00). I tell her to chill out, @ which point the other girl, Karisa? immediately gets on the phone and says she is refunding my order, and I am no longer welcomed, (a customer who's been going there) for as long as I can remember. She then leaves me food outside, and I as I walk up to pick up the food, (ironically right at 7:00 PM) that she has left in a bag, I see them all huddled behind the register as if it's 3rd down and long. This is classic lawsuit territory, and I am exploring, despite my nearly 100 filed civil cases, it may need further research. IF I thought for a moment I would get an apology regarding all this, I would have left it at that...rather than to write this review, but more often than not, out of touch owners, (corporate and other types) are willing to let go of a good customer, than to chastise a rude, inappropriate employee with poor social and behavioral skills. So be it! [THE PRECEDING WAS MY OPINION, AS TO FACTS WHICH HAVE TRANSPIRED THIS YEAR, THEY ARE ACCURATE TO THE BEST OF MY KNOWLEDGE AND RE-COLLECTION]."

"Thanks to the staff for taking the time to help me figure out another food selection for my dog. The store has so many great choices it was hard to narrow down my choices. Always patient and willing to help."

"Very disappointed with this store and its customer service. I love to support local small businesses but not this store anymore. At first my dog monthly food orders were being submitted promptly (I was reordering 4 weeks in advance) but for the past 3 months they apparently “just forgot” to reorder my dog food. Today 10/26, I received a voice message from Julie staying that my order wasn’t placed AGAIN. I called the store and spoke to the Owner, Matt, whom is as bad as his staff. When I explained what was going on his reply was to excuse his store/staff screw ups. When I told him I wasn’t going to reorder or return to his store anymore, his reply was “ok” not once did he offer to expedite my order or anything!!! I had to expedite my dog food from a chain store, so that my poor dog isn’t left without food."

"The staff is always so helpful and knowledgable and I love the quality of the inventory and products that they carry. I'm glad that they relocated closer to me because I can always find what I need in this store. And they're very welcoming to the pups that are shopping in-store as well."

"Love this place. So many great options for my cats. Great natural selections and has fridges full of my cats’ favorite raw chicken and turkey. Steve’s! I love the reward system they have. I’ll be moving to DC to Alexandria but will absolutely still be making the trips to felix’s."