PetSmart 7690 Richmond Highway, Alexandria, VA 22306

"This is a wonderful PetSmart! I visited the Banfield Pet Hospital, inside, and the Staff was Friendly, Knowledgeable, and as Great as anticipated! I'm glad I've chosen PetSmart for my Pup's needs! Thank you Banfield Staff!"

"*Staff and store are perfectly fine* but the website says grooming hours are until 9pm but when I arrived I was told it is actually 6pm and corporate didn’t update the website. I specially checked before booking this appointment 30 min away just to turn around and cancel upon arrival because I wouldn’t make it back on time. Typically my dog takes 3-4 hours to groom at another Petsmart so I was pretty surprised. The staff was gracious but it seemed like this is an ongoing issue."

"I personally love this petsmart. I take my dog lucky to the animal hospital here, and the staff are absolutely amazing! The doctors know my dog and they do not mind talking to me about my pet or my concerns. I have had nothing but wonderful experiences with this hospital and staff. Dr. Minkoff is absolutely incredible. The vet techs are always nice and friendly. I just want to say thank you to all who have made my experiences very pleasant."

"DO NOT BOARD YOUR ANIMALS AT THIS LOCATION!!!!!! My boyfriend and I boarded our perfectly happy and healthy 11 month old pitbull through the PetSmart Pet Hotel while we went on vacation. Upon her return, we are repulsed and livid about the condition she was returned in. Not only was she visibly skinnier, but her tail is missing multiple patches of fur and there are scabs all over it. Above all else, she was returned to us coughing and having episodes where she was unable to breathe for periods of time. Hundreds of dollars in vet bills later, it turns out that she has bronchitis, caught from the staff at this facility failing to properly sanitize the kennels and entire boarding facility. An employee even admitted to us upon her pick up that it “sounded as if she’s been coughing and to let them know if anything is going on with her”. If she was apparently coughing while still within their care, why didn’t they think to immediately contact myself or my boyfriend or to take her to the vet clinic located within the same building??? Nope, instead of doing any of those things they just let her sit in her kennel for god knows how long and completely ignore her. On top of all of this, she was not given a single one of the $80 worth of brand new toys that we sent with her, after not being allowed to interact with other dogs because she’s a “bully breed”. Therefore was she not only deprived of contact with other animals, she was also not even able to play with the toys she was given!! She was also returned to us smelling absolutely rancid with the smell of urine and feces, so one can also assume she was not regularly taken out to use the bathroom or kept in clean conditions. Overall we are absolutely engaged and disappointed by the gross negligence that the employees at this facility have displayed. If the employees here and perfectly fine with returning a dog in this condition, image what is going on behind the scenes at this facility. DO NOT TRUST THESE PEOPLE WITH YOUR ANIMALS!!!!!"

"Not the best prices, animals are cute. Didn't have what I needed but got something in replacement. People were nice and curious."