Walgreens,

19927 Century Boulevard, Germantown, MD 20874

"The old man (I guess the manager) was rude and his comments were inappropriate. The restroom isn't publicly available to anyone. My 5 year old daughter had to use the restroom just to pee and we were turned around. Never had encountered any Walgreens to refuse service before. Don't go here. There's a major reason why they have 2 stars. It should be a 0 until they find new management who can better serve the Germantown community."

"Extremely poor customer service within the pharmacy. Limited patient advocacy. Recommend trying different Walgreens until this pharmacy changes management."

"Tried to use same day photo service. 5 hours later the order was canceled after all the other stores I could get the time sensitive thing I needed were closed. Needless to say, it's fine for running in and grabbing shampoo but don't trust the 1 hour photo pickup from this location. Call if it's not confirmed in an hour so you have time to change your plans. I have never had this issue with the pharmacy where I used to live. No wonder this place is rated 2 stars."

"Where do I begin? Let's start with the Pharmacy. I transferred my prescriptions from another local pharmacy for a number of reasons. Mainly being that they never had prescriptions ready, and the high turnover rate with staff and Pharmacists. When I first started going to Walgreens pharmacy, they were perfect. Prescription was always ready on time, above and beyond service. Yesterday, for the first time in almost 2 years, a prescription that I have been taking, generic at that, was all of a sudden not covered by my insurance. After three calls to my insurance company, a prior-authorization and a phone call from my doctor, the medication was approved until June of 2024 which is the only reason I will be continuing to patronize this business for my prescriptions. The Pharmacist, pharmacy staff, and phone person will not give you any information except..."I understand". I don't even know who the Pharmacist on duty is because there is a new Pharmacist every week. Todays visit: 6/24/2023 Nothing on the shelves, absolutely nothing. Pharmacy out the door at 5:59pm. So I grabbed a few cleaning supplies. I get to the cashier, he can't tell me the pharmacy hours for Sunday and he's clearly nodding under the influence of something. So I come home to call and get the information for the district manager and was told this location has NO STORE MANAGER at that location or on duty. No store manager. They have been operating a whole business and pharmacy with no store manager. Long story short, say no to drugs and be buyer be aware of your surroundings. Get your prescriptions filled somewhere else."