PetSmart,

20924 Frederick Road, Germantown, MD 20876

"The manager is a jerk. I don't know why. Another store told me I could return some plants that I purchased from his store that were not the proper plants for my aquarium. Semi aquatic so they shouldn't be fully submerged. When I brought them back to this store because I bought them from there, he told me the other store was wrong to tell me I could return them. For 5 minutes he kept saying he couldn't do it. Finally he does it saying he will do this this one time. It was quite embarrassing and unnecessary. When I got home I looked up the policy. I was hoping that I hadn't got the other manager in trouble if he had been wrong. However the policy states that they could absolutely be returned even without the receipt as stated by the other store manager. I called back to tell him he was wrong and he insisted he was right until I read it to him and then he said it was at his discretion. That also is not on their web page so I believe he is lying. I don't understand while he chose to give me a hard time about a 9.99 plant when I spend souch in that store. All of the associates recognize me. Luckily we have several other companies but they aren't as close. It was pretty embarrassing for myself and him. It will have to be an emergency before I walk in there anytime soon. As the only person of color in line at the time I wondered if that's why he treated me so poorly. Maybe corporate can forgure it out when I let them know."

"I brought my two dogs here for a grooming. When I dropped them off, I noticed that the grooming salon was very dirty. It clearly hadn't been getting cleaned up. After picking my dogs up, I noticed immediately that there was an over-powering and disgusting smell of what smelled like anal gland excretions on them. My dogs have never had any anal gland issues or a smell like this on them before. After sniffing them down, the smell was located on parts of their body that would be in contact with the floor or kennel if they were laying down. Basically, it seemed that what had happened was that they had probably laid in some other dog's anal gland excretions and gotten it on their bodies. It looks to me like this salon has a major cleanliness issue and is not properly cleaning up after excreting dog's anal glands, resulting on it getting on my dogs. The manager said told me that this wasn't possible, because they kept things clean. This was in direct contrast to the clear dirtiness of the salon when I dropped them off that obviously wasn't getting cleaned. They said the smell must be my dogs, despite my dogs never having had this smell before or any history of anal gland issues. I wouldn't recommend this salon due to the clear sanitary issues."

"I've been getting pet supplies at this location for 19 years now. Staff, in general, is knowledgeable and friendly. The variety of pet food is great and of superior quality compared to other retailers. Some things like dog costumes and beds can be found cheaper somewhere else. It's a great place to bring kids along so they can watch the fish and other animals."